It Support Analyst
- Sharp Point Hr
- 4 to 9 Yrs
- Mumbai
- 12 months ago
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Job Description
To provide IT Systems support, analysis and troubleshooting to all areas of the in a 24/7 Environment.
Key Responsibilities:
1.Should be a Team player and must possess good knowledge of current IT standards and new technologies.
2.Ability to learn and adapt to company CRM standards. Extremely well versed in logging all calls and emails in the incident handling system. Resolving incidents/requests while maintaining a high degree of customerservicefor all support queries and adhering to allServiceLevel Agreements.
3.Experience of ITIL is essential. The individual must possess good email etiquettes.
4.Excellent interpersonal and communication skills, including the ability to communicate with senior management constituency.
5.Ability to work independently, plan workload and deliver on commitments.
6.Working knowledge on Windows operating systems.
7.Knowledge of MAC OS would be added advantage.MAC troubleshooting and installation.
8.Must possess good knowledge of Networking, Hardware, Active Directory, DNS and DHCP configuration.
9.Should be knowledgeable to provide Level 1/Level 2 support for Citrix, Office 365, Google Workspace Enterprise, Exchange ActiveSync, FTP related services & Microsoft Teams infrastructure.
10.Oversees the administration and maintenance of computers, printers and various software.
11.Ability to create knowledge articles, tips and tricks for the Knowledge Base. Share knowledge and experience with colleagues globally, providing assistance on technical issues.
12.Client management:Experience of working within a global environment. Need excellent communication skills, present a strong customer service awareness and be able to liaise with both internal and external service functions. Need to be a self-starter with the ability to work on your own initiative with proven customer service skills and a passion for delivering high standards within the SLA framework.
13.Process & Quality:Works to Company process and policy requirements. Provide first-line support including investigation and diagnosis through phone, remote support, and mail. Work according to established processes and instructions.
14.Escalate and follow up more complex problems to and from the relevant next level groups.
interested share resume ra****a@sh*******t.in or call 0n hidden_mobile
Employement Category:
Employement Type: Full timeIndustry: Manufacturing
Role Category: Others
Functional Area: Not Applicable
Role/Responsibilies: It Support Analyst
Contact Details:
Company: Sharp Point HrLocation(s): Mumbai
Keyskills: level 1 2 mac troubleshooting installation dns dhcp citrix office 365 google workspace
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