| Urgent Opening for L1 - Remote Support @ Alborz Manpower

Job Description

Hi All,

Greetings from Alborz Manpower Services!!

We have an opening with leading IT Infrastructure Company for below positions.

Designation: Remote Support Engineer

Location: Goregoan

Roles & Responsibilities:

• Work in 24/7 shift operations
• Act as the first point of contact for resolving customers IT Incidents / Service Request
• Receive tickets (Incidents, Service requests, RFI) through Ticketing Tool
• Provide First Call Resolution (FCR) based on SOP
• Troubleshoot, Diagnose and provide appropriate resolution to the customers satisfaction
• Be owner of IT Incident / Service Request right from receipt of request to resolution and closure
• Installation, Troubleshooting and resolution of incidents / service requests related to end points like desktops/thin clients/laptops, OS, internet browsers, anti-virus, messaging clients, printer configurations,
• Install / Uninstall / Reinstall office automation software, client component of business application software, e-mail client, browsers, mobile applications etc as per the need
• Install AV and update DAT
• Install OS Patches
• Update tickets with complete & accurate troubleshooting and resolution of technical issues
• Ensure all Incidents / Service Request are tracked until closure within SLA escalating to other internal and external teams as appropriate

Skills:

• Good Communication Skills - Verbal & Written
• Proficiency in MS Office (specially in Excel, Word)
• Experience in End User Support remotely with the help of remote management tools
• Basic understanding of Hardware & Networking Concepts
• Desktop Operating system and Microsoft standard office product
• Basic understanding on mobile applications
• Installation, troubleshooting issues related to desktop, laptop, thin clients, printers, OS, internet browsers, anti-virus, messaging clients, print queues etc.
• Install/un-install/re-install, office automation software, client component of business application software, e-mail client, browsers etc.

Interested candidates request you to send your updated resume on pr*****a@al*******************s.com

Regards,

Prachita

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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