Duty Officer Operations - Jamnagar - PVR
- PVR Cinemas
- 1 - 4 years
- Jamnagar
- 2 years ago
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Job Description
Roles and Responsibilities
- To ensure his responsibility areas are well equipped, operational and his team is provided with adequate tools. This includes:
1. Cinema is clean
2. All POS/ Equipments are active
3. Ensure BGM is ON
4. Marketing collaterals in responsibility area are in place
5. Conducting Pre-opening Audi check
- Responsible for improvement of Cinema Operations process and ensuring statutory Compliance adherence
- Brief his/her team member about the new releases / new marketing initiative & monitor its effectiveness
- Coordinating and multi-tasking job duties in a busy environment
- Adhere to strict staff grooming and hygiene standards
- Ensure that Audis are opened in time and ESP (Front Enders) is available at the Exit to thank the patrons
- 100% assistance to the ESP.
- Responsible for maintain proper FIFO with special care to perishable product
- Maintains Displays, Danglers & all visuals at candy
- Responsible for customer query handling/situation handling
- Well versed with Movie synopsis and genre
- Train the staff for up selling, suggestive selling and in auditorium (SOS) selling
- Responsible for Compliance of Audit points and execution as per set norms
- Responsible for TAT for Patron complain resolution
- Responsible for Training and Grooming of ESP as per SOP
Desired Candidate Profile
- Must possess strong organization time management skills, attention to detail
- Should have through knowledge and understanding of hotel/ cinema operations
- Should have wide experience on handling customers queries
- Great experience of F&B
- Cross selling & upselling
- Proven ability to manage guests and processes
RoleOperations - OtherIndustry TypeRetailFunctional AreaCustomer Success, Service & OperationsEmployment TypeFull Time, PermanentRole CategoryOperations
EducationUG :Any Graduate, Diploma in Hotel Management
Email ID*************r@pv*******s.com
M.no -9033011***
Job Classification
Industry: Film / Music / EntertainmentFunctional Area: Customer Success, Service & Operations,
Role Category: Operations
Role: Operations
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Doctorate: Any Doctorate
Contact Details:
Company: PVR LIMITEDLocation(s): Jamnagar
Keyskills: Customer Service handling customer queries
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PVR Cinemas
PVR, a pioneer and a trailblazer in Multiplex development in India, is the largest cinema exhibition player in the country today. The company began its commercial operations in June 1997 with the launch of PVR Anupam in Saket, India's first multiplex. By introducing the multiplex concept in the coun...
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