Customer Service Representative
- Sam Hrpo. Hiring
- 2 to 7 Yrs
- Mumbai
- 4 years ago
- Email to a friend
- Report this job
Job Description
Reports To Team Leader/ Manager Customer Success
Role Purpose
To handle customer queries via Social Media, Web Chat and E-mail.
To educate customers on clients products and processes
Key Responsibilities
Handle customer queries Social Media, Web Chat, E-mail.
Educate current and potential customers with product and service information.
Maintain accurate customer records.
Identify and escalate priority issues to the Team Leader and Ops Team Actively participate in team meetings.
Key Performance Indicators
Handle all queries in a polite, professional manner.
Probe and trouble-shoot customer queries, and provide a suitable and satisfactory solution.
Educate customers on services and processes Escalate any issues to the Team Leader Achieve agreed KPIs and Objectives.
Attend coaching sessions with Customer Service Manager Adhere strictly to shift schedules.
Adhere to laid down internal policies, procedures and processes Work collaboratively with the team Logical reasoning
Education & Experience
Bachelors degree from any stream Passionate about customer care
Good typing skill An excellent communicator Positive attitude Fluent in written and spoken English
Able to work well under pressure and under minimum supervision
A fast learner who is able to work with set targets
A team player Must be time flexible and able to work in a shift system including Public
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center Role Category: Customer Service (International) Functional Area: Not ApplicableRole/Responsibilies: Customer Service RepresentativeContact Details:
Company: Sam Hrpo. HiringLocation(s): Mumbai
Keyskills: customer service email process chat process
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in