Provide support to customers across the globe through various channels like Voice, Email and Chat.
Answer customer queries on Enlighted's products, solutions, warranty, etc.
Remotely troubleshoot, resolve technical issues and problematic situations at customer sites.
Provide periodical reports to managers.
Participate in creating self-help resources and knowledgebase for customers.
Educational Qualification:
BE /B.Tech Any Specialization
Desired Candidate Profile
Must have excellent written and oral communication skills.
3+ years in providing technical support to international customers
Must be tech savvy with strong knowledge in PC, Linux and Networking fundamentals.
Should be familiar with Linux platform and Web applications.
Good troubleshooting skills.
Adequate experience in Microsoft Word and Excel.
Good analytical and problem-solving skills.
Should be self-organizing and be able to work with minimal supervision.
Willingness to work in 24x7
Employement Category:
Employement Type: Full timeIndustry: IT - Software Role Category: Technical Support / Helpdesk Functional Area: Not ApplicableRole/Responsibilies: Technical Support Engineer
Contact Details:
Company: Skyleaf ConsultantsLocation(s): Multi-City, India