Job Opening For IT Help Desk Analyst @ Allegis Services India

Job Description

Dear Candidates,

Greetings from Aston Carter!!

We are hiring for "IT Service Desk Analyst" role for one of the largest leading Healthcare Multinational Company.

Experience: 1 to 3 years

Work Location: Hyderabad (Work from Office ONLY)

Cab Facility: 2-way cab provided

Shift Timings: Rotational Shifts

Working Days: 5 Days working (Saturday & Sunday fixed week off)

Educational Background: Any Graduate

C2H Opportunity

Roles and Responsibilities:

• Providing 1st line technical support to customers taking enquiries by phone
• Dealing with problems for hardware such as, computers and printers, and software programs
• Asking questions about the problem and explaining possible solutions
• Dealing with common or basic technical issues such as resetting passwords
• Using and updating knowledge bases with details of common problems which customers can view online
• Using helpdesk software to log calls with descriptions of issues, progress, and solutions
• Provide technical assistance with computer hardware and software
• Resolve technical issues in a timely manner using available resources within the company

Desired Candidate Profile:

• Excellent communication skills along with customer handling skills
• Strong troubleshooting and critical thinking skills
• Previous working experience in IT support and knowledge of MS office products along with basic knowledge of IT Network services

Interested candidates can share their update resume to va******r@as********r.com to proceed further.

Thanks & Regards,

Vaishnavi Diwakar || Candidate Manager

Email: va******r@as********r.com

LinkedIn: https://www.linkedin.com/in/vaishnavi-diwakar-86bb0019b/

Job Classification

Education

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Keyskills:   IT Helpdesk Software Troubleshooting Technical Helpdesk Technical Support Hardware Troubleshooting Software Support