Executive - Technical Support - Gurgaon
- Birdres Technologies
- 0 - 3 years
- Noida, Gurugram
- 2 years ago
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Job Description
Walk-in Details !!!!
Dear Candidates, we are looking for Technical Executive for Gurugram, Cyber City location ( Client's site )
DESIGNATION: Executive Technical Support (Resident Engineer at Subscribers Location)
RESPONSIBILITIES:
Executive Technical Support is responsible for providing Technical Support at subscriber location. The Executive has to ensure user at subscriber location should not get any Technical problems and if they face Technical problem then he has to close in minimum timeframe. Responsible for all type of S/W, H/W and Networking Installation.
- Receiving complains of Technical problems from the users thru phone/email/personally, On receiving Technical complain respond immediately over the phone or via remote tools or attend at user desk and solve the problem within set timeframe.
- Usually Executive will be deputed at the designated location only and will be attending the call of the user based at the location however if any call comes from subscribers other location he has to do visit and attend the call for other locations
- Scope of Maintenance Service at Subscriber Location
- System support - Installation of hardware and software as required by subscriber
- Incident/Problem/Change Management of Production Systems - Includes replacement of existing systems with new standards and versions
- Third Party co-ordination - Coordinate with third parties for equipment and software which is faulty and under warranty or otherwise
- Data backup and verification - Ensure daily full data backup process is successful and test restoration once a month in temporary location
- Anti-virus / Spyware - Ensure all systems are updated with latest corporate Antivirus Software & its pattern files and clean if infected
- Documentation - Document any system installation (Hardware/Software) and related process.
- Asset Control and Inventory - Maintain and update asset inventory & Asset transfer shall be documented
- Monthly support call logs - A copy shall be sent every month to the Subscribers IT controller of the region
- General support and maintenance call-outs - The Service Provider shall comply with the response times set by the subscriber
DELEGATION PROCEDURE:
If the Executive not able to solve the problem then he has to take the help from local Team Leader or from the Subscribers IT team.
BASIC COMPETENCE LEVEL:
- Minimum Qualification: 10+2 / Diploma Certificate course In Computers Hardware maintenance would be desire as additional qualification.
- Minimum Experience of 6 months in Field of Maintenance of Hardware and Software of Computers.
Perks and Benefits
Best in Industry
Interested candidate can share cv at **@am****s.co.in
*****For Gurugram location shift would be of 12 hours with 18/19 working days in a month********
Job Classification
Industry: Hardware & NetworkingFunctional Area: IT & Information Security,
Role Category: IT Support
Role: IT Support
Employement Type: Contract
Education
Under Graduation: Graduation Not RequiredPost Graduation: Any Postgraduate
Contact Details:
Company: Birdres TechnologiesLocation(s): Noida, Gurugram
Keyskills: Desktop Support LAN Troubleshooting Installation Network Installation Technical Support LAN Configuring Hardware Support Maintenance Troubleshooting Software Support IT Hardware
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