Global Analytics Manager - Bengaluru/Bangalore
- Concentrix
- 8 - 13 years
- Bengaluru
- 4 years ago
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Job Description
Greetings from Concentrix!!
About Concentrix
Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the worlds best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people.
Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector.
Visit www.concentrix.com to learn more.
About Concentrix Analytics:
Our global analytics team, with deep industry expertise inspires intelligent change by infusing Analytics First philosophy into multiple businesses. We bring in best-in-class analytics delivery to the organizations in different industries and help them wield data and analytics as a competitive armor, operational accelerant, and innovation catalyst. We provide a plethora of analytics solutions such as Customer Experience analysis, Speech &Text Insights, Operational analytics, Journey analytics, Social Media analytics, Collection Analytics, Payment Integrity, Revenue & Sales Analytics, driving relevant business impact to our customers.
With more than 15 years of data mining and visualization experience, we serve hundreds of clients including many Fortune 500 companies across the globe. We have been recognized among the top 50 Market Research and Analytics companies by GreenBook for four consecutive years, positioned as a leader in the 2019 Everest Group (CX) Analytics Services PEAK Matrix, recognized by Forrester as a strong performer receiving the highest score possible in seven criteria in The Forrester Wave in 2020 and the Best in Biz Awards North America has recognized Concentrix Analytics and Consultings Banking Industry Collection Analytics offering as the Most Innovative Service of the Year 2021.
For more information, please visit Analytics & Consulting | Concentrix
Role: : Manager II, Global Analytic
Location: Bangalore
Work Experience: 8+ years
Role Description: We are looking for a manager with 6 years of experience and above, having hands-on experience in CRM analytics, especially Speech analytics. The Manager will provide Thought-Leadership in CRM Analytics Engagements; provide an understanding of business applications of data analysis/ modelling and take a consultative approach for the clients.
Professional Experience
- At-least 2 years experience in developing analytics solutions for client's business problem.
- Hands-on experience in CRM analytics, especially Speech analytics.
- Experience in CRM operations and CRM analytics project/ work stream management
- Experience in client management in the analytics domain
- Co-ordination with the client for project delivery
Technical Knowledge and Skills
- Hands-on experience in Speech analytics solutions and tools like Verint/ Clarabridge/ Nexidia/ Callminer etc.
- Hands-on experience in data handling and statistical tools like SAS, R, Python etc will be an added advantage. (Good to have)
- Hands on Experience in deep learning, neural networks, pattern recognitions, speech recognitions, text mining or NLP. (Good to have)
- Project management skills.
- Client and Stakeholder management
Project Specific Skills
- Have CRM domain knowledge with speech analytics exposure
- Preferred on building and implementing speech analytics solutions with various clients.
Responsibilities:
- Understanding of business applications of data analysis/ modelling
- Take a consultative approach for the clients and support the solutioning team when needed.
- Ability to manage a wide range of cross-functional activities while meeting time sensitive and variable deadlines.
- Work on proposal / RFPs and provide compelling solutions
- Provide Delivery oversight to projects
- Optimize the data preparation & data analysis with respect to data modelling techniques.
- Project manager may be required to do hands on work at times.
Ensure high quality deliverables and smooth day-to-day operations of projects
Interested candidates please drop in a mail to the given mail ID:- sh********1@co*******x.com with the below details:-
Total Experience:-
Relevant Experience:-
Current Company:-
Payroll Company:-
Current CTC:-
Expected CTC:-
Notice Period:-
Job Classification
Industry: BPO / Call CentreFunctional Area: Data Science & Analytics, Role Category: Business Intelligence & AnalyticsRole: Business Intelligence & AnalyticsEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: Any PostgraduateDoctorate: Ph.D/Doctorate in MedicineContact Details:
Company: ConcentrixAddress: DLF Building No. 14,17th floor, Tower D,DLF IT SEZ, ,DLF PHASE III,DLF Cyber City, GURGAON, Haryana, IndiaLocation(s): Bengaluru
Keyskills: Speech Analytics Verint CRM python SAS Callminer Nexidia
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