IT Support Engineer - Mumbai - More Retail - 1 @ more retail

Work out of hours office shifts and potentially both days ofthe weekend, a rota will be in place

Provide 1st systems support to users, for SaaS products, our proprietary software platform Oliver Marketing Gateway (OMG), PC, Mac and Printer based support

Escalating issues to the relevant parties appropriately

Diagnosing and resolving technical issues

Managing and troubleshooting Office 365 and other cloud-based systems

Setting up and configuring new laptops and desktops

Installing authorised software to laptops and desktops

Ensuring security and upgrades are applied to desktops and laptops and kept up to date

Antivirus installation to all desktops and laptops

Completing internal user moves including phones

Ensuring all logs for equipment and users are maintained

Creating purchase requisitions for IT hardware/software

Ensuring licensing for all software purchased is recorded and maintained

Setting up new users and disabling expired accounts in accordance with HR requirements

Supporting Mac OSX, Windows 10 and some Windows 7 operating systems

Utilising Casper and Team Viewer remote management tools

Providingsupport for new implementations

Supporting the Support Technician in solution analysis and design activities

Maintaining current knowledge of relevant developments in respect of ICT and strategy within the context of the role

Ensuring that routinemaintenance and processes are reviewed, maintained and completed

SECTION TWO: PERSON SPECIFICATION

Role-specific skills, knowledge and experience

Working towards Certification in Microsoft or Jamf Casper

Backup and restore software experience

Enthusiastic self-starter and must have fluent written and verbal English communication skills

Must be appropriately resourceful and a keen trouble-shooter

Must have a professional attitude, good work ethic and efficiently pursue attention to detail

Ability to work at any point in the specification and design part of the engineering lifecycle

The candidate should be familiar with generation of reports and undertaking analysis using typical office environment tools such as Word, PowerPoint, Access, and Excel

Knowledge of ITIL and its application