Service Reliability Engineer
- Orcapod
- 1 to 4 Yrs
- Noida, Gurugram
- 4 years ago
- Email to a friend
- Report this job
Job Description
Dear Candidate,
Please go through the JD and share your profile accordingly.
Role description in brief-
Primary job would be Network monitoring, remote administration and any other applicable operational support parameters for all managed Network devices.
Primarily Network Support i.e. first level of support where it can be through the telephone, mails etc where they need to directly interact with the client includes basic level troubleshooting of network related issues.
Coordination with other support teams for issue resolution (if required).
Excellent communication and coordination of events during handling new incidents for any critical network outages.
Proper documentation of incidents, PEWs as per standard process.
Proper handling the new incidents (starting from creating the incident to closure of the incident) reported from monitoring tool, users/clients & other teams.
Experience in interacting with TAC centers for both equipment vendors and WAN service provider.
24x7 support
Experience-
1- 4 years of experience providing network operations support in a mid to intermediate/medium sized organization.
Required Certification
CCNA (R&S)
Preferred Certifications
CCNP (any module)
Required Skills-
OSI & TCP/IP Network protocol architecture, Layering benefits and concept, functions of different layers, switching and routing, VLANs, VTP, STP.
Cisco Router & Switch experience with emphasis on IOS / CatOS , Nexus (basic level)
Routing protocols (Static routing, OSPF, EIGRP, BGP etc).
WAN transport technologies (Frame Relay, ATM, Private/Leased Line, MPLS, ISDN, PPP, HDLC)
LAN technologies (Ethernet, Fast Ethernet, Gigabit Ethernet, Wi-Fi)
Wireless LAN technologies, Cisco unified wireless LAN solution etc.
WAN Acceleration & compression services
Experience on maintenance of Cisco multilayer switches, Cisco routers.
Prior experience in Incident Management with exposure on the required tools like Expedio, NGSD etc.
Additional desirable technical skills
Working knowledge with Encryption Technologies.
Log management system.
Working knowledge on Ticketing & NMS Tools (e.g. IONIX, W4N, NMS loader, SMART, SERVICE NOW etc.).
Experience in handling escalated cases.
Professional Skills
Proven ability to manage own workload, priorities & deadlines and to work independently without supervision
Proven ability to work with customers in agreed SLAs.
Strong organizational skills and team player.
Evidence of drive and the will to succeed.
Regards
HR
Orcapod
Employement Category:
Employement Type: Full timeIndustry: Telecom / ISP Role Category: Networking Functional Area: Not ApplicableRole/Responsibilies: Service Reliability EngineerContact Details:
Company: Orcapod ConsultingLocation(s): Noida, Gurugram
Keyskills: ospf bgp osi ccna routers ccnp ios tcp/ip switches mpls
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in