Housekeeping Manager - Chennai - Apollo
- Apollo Hospital
- 10 - 13 years
- Chennai
- 4 years ago
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Job Description
Roles and Responsibilities
1) Managing Housekeeping Operations and Budgets Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.
2) Inspects guestrooms on a daily basis.
3) Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
4) Inventories stock to verify adequate supplies.
5) Supports and supervises an effective inspection program for all Patient & Guest rooms and Hospital space. Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
6) Verifies all employees have proper supplies, equipment and uniforms.
7) Communicates areas that need attention to staff and follows up to verify understanding.
8) Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.
9) Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
10) Conducting Human Resources Activities Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
11) Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.
12) Schedules employees to business demands and for tracks employee time and attendance.
13) Verifies employees understand expectations and parameters.
14) Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
15) Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.
16) Observes service behaviors of employees and provides feedback to individuals.
17) Verifies employee recognition is taking place on all shifts.
18) Participates in an on-going employee recognition program.
19) Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
20) Participates in employee progressive discipline procedures.
21) Celebrates successes and publicly recognizes the contributions of team members.
22) Ensuring Exceptional Customer Service Sets a positive example for guest & Patient relations.
23) Understands the brands service culture.
24) Participates in the development and implementation of corrective action plans to improve guest & patient satisfaction.
25) Empowers employees to provide excellent customer service.
26) Emphasizes guest & patient satisfaction during all departmental meetings and focuses on continuous improvement.
27) Responds to and handles guest & patient problems and complaints.
28 )Strives to improve service performance
Desired Candidate Profile
Bachelor of Hotel Management/MBA in Hotel Management
10-13 years of experience in relevant field
Looking for Immediate Joiner
Perks and Benefits
As per Industry Standards
Contact Details
Interested candidate can reach 9840804*** / email an****a@ap************s.com
Job Classification
Industry: Medical Services / HospitalFunctional Area: Administration & Facilities, Role Category: Facility ManagementRole: Facility ManagementEmployement Type: Full timeEducation
Under Graduation: B.Sc in Hospitality and Hotel ManagementPost Graduation: MBA/PGDM in HR/Industrial RelationsDoctorate: Any DoctorateContact Details:
Company: pollo Hospitals Enterprises LimitedAddress: NO 21,,,GREAMS LANE OFF GREAMS ROAD,CHENNAI, Chennai, Tamilnadu, IndiaLocation(s): Chennai
Keyskills: guest service patient relations customer service housekeeping management hospital
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