Avalon Hardware Support @ AJ Recruitment

Job Description

• Own, analyze, research and respond to ASP escalations in a timely fashion.
• Identify potential engineering issues and/or trends in escalations by on-going analysis and tracking of escalations.
• Meet core team competency requirements such ascustomer satisfaction goals, team metrics, Engineering outcomes and certification requirements.
• In depth understanding of organizational goals and active participation in achievement of those goals
• Work closely with and support technical teams.
• Takes responsibility for tasks and decisions as documented in all processes and procedures.
• Has willingness to update processes, training and procedures as required.
• Key roles
• To provide front line support via live web-chat support to certified technicians at ASP's.With a predominant focus on assisting field technicians with the repair of products, this team draws on technical information from groups such as Engineering, Service Training and Documentation.
• To apply send CV & call us

• Ms Anjum HR- hidden_mobile
• A J Recruitment Services

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   troubleshooting hardware networking technical support hardware support tech support customer support