Hiring For freshers/tech support/voice
- Rivera Manpower
- 0 - 2 years
- Bengaluru
- 4 years ago
- Email to a friend
- Report this job
Job Description
HI Warm Greetings,
We are Hiring Freshers & Experienced Candidates with International Technical support.
Clients : HP / IBM / Mphasis / DXC / Infosys / Cognizant / DELL/Accenture/Regalix
You can call us & book your interview slots ( 10am- 6pm ) or whatsapp
Shakina : 8660034***
Sahana : 8884401***
Rohila : 9742630***
Rani : 9742733***
Responsibilities:
- Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
- Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
- Providing remote Infrastructure support delivery and performing problem cause analysis
- Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
- Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
- Anticipating customer needs and effectively addressing concerns related to their issue or resolution
- Providing direct technical assistance to customers via phone, email, and chat.
Required Technical and Professional Expertise :
- Freshers (technical background) can apply,
- Proficient to ensure customer issues are resolved in the most timely and effective manner possible
- Demonstrable ability to handle various tasks or projects with changing priorities.
- Experience to utilize available time efficiently in order to achieve effective and efficient results
- Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
- Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
- Ability to identify basic hardware parts and aware of basic hardware concepts
- Experience in user level familiarity with at least one e-mail client - Outlook, Notes etc.
- Questioning skills /probing skills, as relevant to the issue and level of the caller.
- Find opportunity and implement process improvements
- Ability to empathize and work with customers in real-time to resolve issues.
Preferred Technical and Professional Expertise
- Ability to work well in a fast-paced environment
- Awareness of basic networking concepts and technologies
- Ability to meet a set of defined account agent productivity measurement
- Willingness to work in shifts as needed
- You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
- Intuitive individual with an ability to manage change and proven time management
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
- Up-to-date technical knowledge by attending educational workshops, reviewing publications
REGARDS,
Shakina
8660034***
sh***********a@gm**l.com
Job Classification
Industry: BPO / Call CentreFunctional Area: Customer Success, Service & Operations, Role Category: Voice / BlendedRole: Voice / BlendedEmployement Type: FreshersEducation
Under Graduation: Any GraduatePost Graduation: Any PostgraduateDoctorate: Any DoctorateContact Details:
Company: Rivera Manpower ServicesLocation(s): Bengaluru
Keyskills: Networking International Call Center Voice Process IT Service Desk Technical Support bpo Customer Service IT Helpdesk Laptop Support CUSTOMER SUPPORT Voice Support Desktop Troubleshooting Telecalling Desktop Engineering Domestic BPO Hardware International BPO
Similar positions
Rivera Manpower
Rivera Manpower Services We are currently hiring for JP Morgan Chase/American Express/ Ernst Young (EY) / IBM / Dell / First Advantage /Siemens / Infosys / Amazon / HGS / Crossdomain Solutions / Capita Solutions / First Advantage / swiggy / tesco
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in