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Hiring For Major Incident Management(MIM) @ Tech Mahindra

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 Hiring For Major Incident Management(MIM)

Job Description

Role and Responsibilities


  • Candidate should have knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job.
  • Strengthen TBCs major incident management functions with service restoration teams available 24x7 using ITIL methodology.
  • As a MIM, Initiation of Major Incidents for priority one and priority two critical issues raised for Application, network, platform, and sites with down, partial down, data content and data availability issues.
  • Constantly track the progress by performing timely status reviews on the teams working on fixing the issues.

Desired Candidate Profile


  • Strong verbal and written communication skills is a must.
  • Good Experience on Incident management role.
  • Should have knowledge on infrastructure environments (e.g. operating system, hardware, data center, security, network, SAP / web related applications).
  • Must be available to work on weekends if required for On- Call Support and 24/7 rotational shifts.

Perks and Benefits

  • Both ways can will be provided.
  • Good incentives
  • Salary best in market


Interested ones can drop their CV on PT*******5@te*********a.com



Job Classification

Industry: BPO / Call Centre
Functional Area: Engineering - Hardware & Networks,
Role Category: IT Network
Role: IT Network
Employement Type: Full time

Education

Under Graduation: Any Graduate

Contact Details:

Company: Tech Mahindra Business Services
Address: SHARDA CENTRE,,SHARDA CENTRE,OFF KARVE ROAD,ERANDW, PUNE, Maharashtra, India
Location(s): Pune

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Keyskills:   Problem Management Incident Management ITIL Incident And Problem Management

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₹ 3,00,000 - 4,75,000 P.A

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Tech Mahindra

Netmagic, an NTT Communications company, is India’s leading Managed Hosting and Cloud service provider, with 9 carrier-neutral, state-of-the-art data centers and serving more than 2000 enterprises globally. Headquartered in Mumbai, Netmagic also delivers Remote Infrastructure Management (RIM) se...