Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing
The primary objective of this position is to support VMware Learning customers with their Virtual Datacentre (Labs) used to deliver trainings for a range of VMware products. This includes Labs used for both OnDemand and Instructor Led trainings deliveries.
Within 60 days, you will be working with VMware vCloud Director and other VMware Learning platforms used to host and deliver these Labs.
Within 90 days, you will be supporting a wide range of OnDemand Labs used by VMware Learning customers to prepare for their VMware Certified Professional or specialist certificates.
Within 6-12 months, you will start to support advance OnDemand Labs and technical instructors. You will also work closely with Lab Developers and Infrastructure Administrators to provide a Best-in-Class Support experience for our learners.
What type of work will you be doingWhat assignments, requirements, or skills will you be performing on a regular basis
Provide front-line support through Chat/Email to assist learners
Assist learners and lab developers with technical issues inside the lab environment
Monitor cloud resource consumption and mitigate risks when needed
Provide feedback based on customer interactions to assist lab development
Work with course developers to improve lab experience for VMware learners
W ork on VMware vCloud Director and VMware Learning Platforms(VLP)
Work in a flexible 24/7 environment
Keyskills: VMware Cloud Services Analytical Instructor Director Infrastructure Manager Technology Support services Technical support