Domain Support_Only Female - Noida - Orcapod
- Orcapod
- 0 - 2 years
- Noida, Gurugram
- 4 years ago
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Job Description
Roles and Responsibilities
Job Description:
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1 Job DetailsFunction: MS Automated Operations
Position: Consultant
Job Stage: 2
Location: Noida
Interfaces: L1 Fault Management, 2nd Level Operations, Field Operations & Maintenance, Incident Management.
Reporting Manager: CA Manager
24X7 Shift Working: Yes
2 Role DefinitionSurveillance Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution.
3 Key ResponsibilitiesService Alarm Monitoring
Alarm Management for the assigned Network Services
Ticket Management
Monitoring all events in Customer's managed infrastructure in order to secure that services and resources are operating at optimum performance and within agreed SLA and to detect and escalate exceptions
Responsible to interact with the resource and service instances to intercept, validate and/or collect network, IS/IT/Telecom Infrastructure events information for distribution to related processes.
Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations
Work Order Handling
Regular follow up on the events with relevant departments working on it as per the MSTOP process
Work towards KPI & Balanced Scorecard parameters
Work towards the IPM parameters assigned by the CA Manager
End to end responsible for the incident ticket lifecycle.
Adherence to the organizational guidelines & departmental processes & procedures
4 AuthorityClearing the first level Network Alarms
Creation of Trouble Tickets
Ticket updating and routing to the relevant department for further course of action
Closure of ticket
5 Candidate PrerequisitesQualifications: Degree within Telecommunication Engineering/Computer Science.( only 2019,2020,2021 Pass out Female candidates)
Industry experience: Telecom
Certifications: Certification related to Telecom/IP shall be an added advantage
Technical and/or functional skills: Good knowledge of service networks / GSM Network / WCDMA network / LTE service applications characteristics and capabilities; Service Performance indicators and their interpretation. Basic Knowledge of services and service applications implementation / integration processes along with Access, Core, Transport & Service Networks
Language skills: Proficiency in written / Spoken English
Values and behaviors: People with flexible mindset and who are willing to work in high energy dynamic environment must only apply
Job Classification
Industry: Hardware & NetworkingFunctional Area: Engineering - Hardware & Networks, Role Category: IT NetworkRole: IT NetworkEmployement Type: ContractEducation
Under Graduation: B.Tech/B.E. in Electronics/Telecommunication, ComputersPost Graduation: Any PostgraduateContact Details:
Company: Orcapod ConsultingLocation(s): Noida, GurugramWebsite: http://careers.orcapod.work
Keyskills: GSM Good communication LTE Fault Management Field Operations
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