HR Voice Support-Bangalore / Mumbai
- Trigent
- 0 - 5 years
- Bengaluru
- 4 years ago
- Email to a friend
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Job Description
Job description
Dear Candidate,
Greetings from Trigent Software !
Job Description: HR Voice
Responsibilities:
- Make outbound calls to the candidate and motivate them to complete job application.
- Schedule/reschedule first day of work for the employees and sharing necessary information.
- Review application form and make sure all the details are filled appropriately.
- Handle inbound calls and resolve candidates queries.
- Respond to candidates queries over email/text.
- Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
- Provide excellent experience to the candidates.
- Maintaining a quality score of 90% and above throughout.
- Escalate issues and seek advice when faced with complex issues/problems
- Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
- Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
- Participate in Team building activities
- Ensure and maintain the security and confidentiality of client data
- Ensure Customer Satisfaction
CSR International voice experience required
Experience : 0-8yrs
Work from office
Fresher - 6m - 25k
CTC: 65k max (depends on current CTC)
Shift: US shift (Rotational)
Location : Bangalore / Mumbai
Immediate joiner
6 days working (rotational weekoff)
Offered candidates will be deployed to one of our client's location
Interested candidates can share their Cv :-v*********d@tr****t.com or call :-9035516***
Thanks and Regards
Varshitha D
Recruitment Associate
Job Classification
Industry: BPO / Call CentreFunctional Area: Customer Success, Service & Operations, Role Category: Customer SuccessRole: Customer SuccessEmployement Type: ContractEducation
Under Graduation: Any GraduatePost Graduation: MBA/PGDM in Hospitality Management, Advertising/Mass Communication, HR/Industrial Relations, Marketing, Operations, Integrated PG in Journalism / Mass Communication, Management, PR/ AdvertisingContact Details:
Company: Trigent Software LimitedAddress: No.49,1st Floor,Khanija Bhavana,Race Course Road,B, BANGALORE, Karnataka, IndiaLocation(s): Bengaluru
Keyskills: Communication Skills inbound calls international voice Night Shift Voice Process us shift outbound calling
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