HR Voice Support - Navi Mumbai,Mumbai @ Trigent

Job description

Dear Candidate,

Greetings from Trigent Software !

Job Description: HR Voice

Responsibilities:

• Make outbound calls to the candidate and motivate them to complete job application.
• Schedule/reschedule first day of work for the employees and sharing necessary information.
• Review application form and make sure all the details are filled appropriately.
• Handle inbound calls and resolve candidates queries.
• Respond to candidates queries over email/text.
• Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
• Provide excellent experience to the candidates.
• Maintaining a quality score of 90% and above throughout.
• Escalate issues and seek advice when faced with complex issues/problems
• Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
• Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
• Participate in Team building activities
• Ensure and maintain the security and confidentiality of client data
• Ensure Customer Satisfaction

CSR International voice experience required

Experience : 0-8yrs

Work from office

Fresher - 6m - 25k

CTC: 65k max (depends on current CTC)

Shift: US shift (Rotational)

Location : Navi Mumbai- Airoli

Immediate joiner

6 days working (rotational weekoff)

Offered candidates will be deployed to one of our client's location

Interested candidates can share their Cv :-K******r@tr****t.com

Thanks and Regards

Kauvya R

Recruitment Analyst