IT Service Desk Engineer (Urgent Opening For) @ Teamlease Servcies

Job Description

Roles and Responsibilities

• Providing support for troubleshooting, resolving calls of end user
• Assigning tickets to proper support team being SPOC.
• Achieving SLA by proper prioritizing, working and resolving tickets on Time Defined.
• Providing telephonic/Mail/Chat support and remote assistance to users and data logging it on ticketing tool.
• Troubleshooting and problem diagnostics of various Desktops from Remote Support through remotely by BMC console and Any desk application IT Support to end users.
• Troubleshooting & Installation All Application Software like outlook, VPN, trend micro basic software installation.
• Installing & updating of Symantec and trend micro endpoint Antivirus.
• Monitoring the Calls / Activities & Escalations of respective Calls &s High aging calls.
• Leading, Training & Monitoring the performance of team members to ensure efficiency in operations and recommending areas of improvements leading to productivity enhancement.
• Taking pending Meeting call and review the pending ticket with Clients.
• ITIL knowledge of P1 or P2 especially on Service Desk, Incident, Problem, and Change management preferred

Desired Candidate Profile

• 1.5 Years -- 2 Years of IT Service Desk/Desktop Support Experience within a busy, high volume call environment
• Strong communication skills; Excellent English (Written and spoken)
• Strong customer service, analytical, and problem resolution skills.
• Is understanding of and sympathetic to client requirement
• Qualification: Graduation and above (Minimum graduation is mandatory)

Interested Candidate drop their CVs at ne*******l@te******e.com or Contact on 8433484***

Job Classification

Industry: Recruitment / Staffing
Functional Area: IT & Information Security,
Role Category: IT Support
Role: IT Support
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate

Contact Details:

Company: IMSI STAFFING PRIVATE LIMITED.
Address: http://group.teamlease.com BMTC COMMERCIAL COMPLEX, 6,8, BMTC COMMERCIAL COMP, LEX, 80 FEET ROAD, KORAMANGALA, BANGALORE, Karnataka, India
Location(s): Mumbai

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   IT Service Desk Technical Helpdesk IT Helpdesk Itsm Ticketing Ticketing Tools desktop support Voice Process