Troubleshooting Hardware Networking Technical
- White Horse Manpower
- 0 to 4 Yrs
- Bengaluru
- 4 years ago
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Job Description
for Technical Support.Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
- Gather customers information and determine the issue by evaluating and analyzing the symptoms.
- Resolve technical issues related to network interruptions
- Follow up and make scheduled call backs to customers where necessary;
- Ability to speak and write clearly and accurately;
- Actively update, maintain and monitor all aspects of computer networks
- Knowledge of relevant software computer applications and equipment;
- Knowledge of customer service principles and practices;
- Effective listening skills;
- Willingness to co-operate with others and work to the greater good;
- Multi-tasking capabilities;
- Follow standard processes and procedures
- Act as the initial point of contact for all computer and system related concerns from clients or other employees
- Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
- Update customer information in the customer service database during and after each call
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center Role Category: Technical Support / Helpdesk Functional Area: Not ApplicableRole/Responsibilies: Troubleshooting Hardware Networking TechnicalContact Details:
Company: White Horse ManpowerLocation(s): Bengaluru
Keyskills: technical support hardware networking information technology inbound process
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