Contact Center Associate (Chat Support) WFH @ Adecco India

Job Description

Designation: Contact Center Associate (Chat Support)

Location: (WFH)

YOE: 1+ Years

Shift Timings: Night Shift

Relevant Exp: International Chat Support(Customer Support)

**Note: Candidate should have their own Computer**

Role & Responsibilities:

• Manage inbound chats by selling & up-selling client products and services.
• Adapt and promote a customer-centric sales philosophy
• Educate customers on the value and necessity of products to achieve sale
• Model Nuances sales strategy: DRS
• Stay current with dedicated project-related updates relating to client products, policies & procedures.
• Understanding and helping to improve processes, offerings, promotions, pricing, etc
• Assist customers with sales process to ensure direction of clients sale cycle.
• Proactively present solution-based ideas to improve Nuances business plan.
• Cultivate a brand advocate relationship with the customer to drive customer satisfaction
• Proactively share best practices within the team.
• Promote Cheer champion philosophy
• Proactively volunteer/participate for new activities, focus groups, task groups, etc

DESIRED SKILLS

Technical skills

• Must be able to accurately type minimum of 35 words per minute
• Computer proficiency, including MS Office Suite
• Good understanding of project-specific products and services

Behavioural skills

• Comprehensive understanding of chat center operations required
• Excellent written and verbal communication skills
• Excellent customer service and relationship building skills
• Strong interpersonal and negotiation skills

DESIRED QUALIFICATION:

PUC/Undergraduate/Graduate with minimum of 1 years as a Chat Specialist, preferably International Online Sales

**Send your updated CV with subject line as Chat Support @ WFH at:

jo************r@ad***o.com

Job Classification

Industry: Medical Services / Hospital
Functional Area: Customer Success, Service & Operations,
Role Category: Non Voice
Role: Non Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: M.Com in Any Specialization, PG Diploma in Any Specialization, Post Graduation Not Required, MBA/PGDM in Any Specialization

Contact Details:

Company: decco India Private Limited
Location(s): Remote

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Keyskills:   Typing Skills Chat Support International Chat Process night shift Customer Support Sales DRS Typing Speed MS Office Suite contact center