Customer Contract Associate - Mumbai - Orange
- Orange Business
- 2 - 4 years
- Mumbai
- 1 month ago
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Job Description
Customer engagement and support:
- Responsible for customer requests execution and day-to-day account activities in order to maintain and enhance customer relationships, provides input and manages action plans for department responsibilities
- Engages with customer to support QTO process related requests
- Works with billing and accounts receivable teams to resolve invoice quires, credit notes and customer non-payment issues. Responsible for resolving and responding to customer s billing/invoice inquires
- Responsible for commercial inventory management
- Responsible for preparing and supporting customer for Service Delivery and Traking Tool (SRT) usage
- Owns customer specific instructions and guidelines (price book, process, customer labelling, BAN-usage etc.)
Bid support and non-organic growth activities:
- Supports contract renewal, repricing and project preparation activities to ensure standard QTB-model is executed.
- Aligns with account manager, engagement manager and/or bid manager(s) to decide Go/no-go with Bid proposal in these parts that related to Sales Ops
Quote to Order:
- Act as owner of the quote to order cycle, ensuring QTO-performance is in line with customer expectations. Owns customer agreements and acts on them where needed for sales operations matters.
- Is responsible for maximising profitability of the organic growth.
- proactively Escalate pending actions (quotes, orders, billing issues etc.) including KPI-management
- Participate on initiatives and projects to improve the QTO-process, aim for Operational Excellence
- Proactive document and continuously develop customer specific processes, templates and requirements
Other
- Drive Sales Operation processes / requests with various sales and non-sales departments within Orange Business Services (CS&O, Billing, Finance, etc.)
knowledge and abilities
Team player that is communicative, organized, flexible and used to work in a stressful environment
Sales driven, commercial behavior with respect for company compliancy rules
Ability to identify problems and work to resolution as required
Experienced working towards targets and deadlines
Is able to build a network of people, getting things done
Having a good understanding what influence invoice or payment issues can have on a company s cash flow
have a good understanding for what influence customer experience and company objectives
Understand customer (internal and external) challenges and needs, listening skills
Having a good understanding what influence invoice or payment issues can have on a company s cash flow
about you
Academic business degree or equivalent
Languages: English fluently mandatory
supported country language is welcomed
e xperience
2 to 4 years experience as Sales or Account Associate, Sales operation or in Sales support
job skills and certifications
- Clear & proactive internal and external customer communication
- Able to deal with dual reporting lines and virtual teams
- Fast learning and self-motivated
- Negotiations / Delegation skills
- Demonstrate responsibility/taking ownership
- Ability to manage many tasks at the same time
- Proactive behavior
behavioral skills
- Adaptability
- Planning & Organising
- Results driven
- Communication
- Influence & Persuasion
- Initiative & Proactivity
- Customer Focus
- Teamwork
- Relationship Building
- Analyical Thinking
professional skills
- Value Selling
- Negotiation Technques
- Customer Intimacy
- Conflict Management
- Sales Processes and Tools Knowledge
- Products & Service
- Decision Making
Job Classification
Industry: IT Services & ConsultingFunctional Area: IT Services & Consulting
Role Category: Non Voice
Role: Customer Retention - Non Voice
Employement Type: Contract
Contact Details:
Company: Orange BusinessLocation(s): Mumbai
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Keyskills: Business services Usage Operational excellence Sales Sales operations Conflict management Relationship building Billing Cash flow Customer engagement
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