Openings For International Voice
- Trigent
- 2 - 5 years
- Bengaluru
- 4 years ago
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Job Description
Hi Greetings from Trigent software!!
We have n opening with our MNC client for the role of "International Voice process". Interested candidates can pls share their resumes to sr******n@tr****t.com for quick processing.
JD for your reference:
The Customer Service advisor serves as a primary point of contact for external and internal customers, end-users, and partners and distributors. The Customer Service Advisor handles all inbound and outbound requests from these sources and provides assistance in addressing these requests. Inquires can include but are not limited to, product orders, billing, renewals, customer account maintenance, technical support entitlement, account access and product licensing.
Primary Duties / Responsibilities
Handles inbound customer inquiries in a 24/7 environment via CHAT, PHONE and EMAIL while adhering to established Service Level Agreements and Key Performance Indicators. Shifts are on rotational basis mainly during American business hours
Needs to handle all interactions using excellent problem solving skills by accurately diagnosing the issue with the pre-defined knowledge base and possess excellent customer handling skills.
Troubleshoot issues related to account, entitlement, access and licenses and work with L2 teams to resolve issues faster
Work on keeping minimal to Zero backlogs and provide superior customer experience and first day resolution
Proactively provide all the relevant information on the enquired product and explain the features, advantages, and benefits with the accurate technical specifications.
Initiate required action for issue resolution and communicate to the appropriate personnel including outbound calls for quicker resolution
Contributes to knowledge management system in the form of updating or creating policies and procedures
Qualifications
Excellent customer service attitude and the ability to interact with customers in a professional manner with deductive reasoning skills
Strong verbal and written communication skills as well as excellent listening skills
Flexible and adaptable to the ever-changing environment. The ability to work in the American time zone is essential
Problem-solving techniques and achievement orientation
Work effectively in a team environment and collaborate cross-functionally
Ability to analyze information and evaluate results to resolve problems
Excellent organizational skills with the ability to prioritize, organize and accomplish tasks
Requirements (Education, Certification, Training, and Experience)
Three years bachelors regular degree is mandatory
Mandatory 2-4 years of Customer Service / Technical Support experience in a fast-paced, high volume, multi-tasked environment
Working knowledge of Microsoft Windows and Office suites is mandatory
Experience with CRM systems (Salesforce, SAP, Oracle, PeopleSoft, etc.) preferred
Job Classification
Industry: IT Services & ConsultingFunctional Area: Other, Role Category: OtherRole: OtherEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: Any PostgraduateDoctorate: Any DoctorateContact Details:
Company: Trigent Software Pvt LimitedAddress: No.49,1st Floor,Khanija Bhavana,Race Course Road,B, BANGALORE, Karnataka, IndiaLocation(s): Bengaluru
Keyskills: voice process international voice Customer support
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