Urgent requirement For Azure Cloud Admin @ VBeyond Corporation

Job Description

1. Handle all service complaints, requests and escalations for cloud services, raised directly by the customer or internally by stakeholders, across all channels (voice + non-voice)

2. Ensure quality of resolution to customers through accurate and timely issue fix

3. Proactively monitor and intervene in all SRs / complaints which are breaching the MTTR so as to hasten the resolution and close looping with the customer

4. Manage and take timely corrective action for all product and configuration related issues

5. Ensure account updation to keep customer service up and running

6. Draft and share RCA/F for all escalations and customer requests with action owners in loop

7. Ensures coordination and timely follow up with vertical leads to progress issue resolution

8. Comply with team roster & occupancy on day to day basis

Education Required

BE / B.Tech mandatory, ITIL Certified, AZ 104 / Cloud Architect Certified

If interested KINDLY SEND ME YOUR UPDATED CV's at rs****a@vb****d.com

Thanks and Regards,

Ruchi Saxena

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Keyskills:   itil certified customer service corrective action itil mttr cloud azure occupancy Foundation Certified RCV CMDB ITIL Process Implementation ITIL Implementation V3 Foundation ITIL Service Strategy Service Improvement ITSMF Preventive Actions Nuclear Licensing NQA1