Data Center Ops Senior Analyst - Chennai - NTT @ NTT Data

Strict adherence to defined policies, processes and procedures
Responsible for NW services improvement and operational task improvement
Responsible to carry out the troubleshooting on Networks and Appliances
Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined.
Manage shifts and take-up escalations on daily issues handled / escalated in the form of Daily reports.
Management of Network & appliances
Ensure earlier resolution to the issues to meet SLA
Ensure hardening & patching of devices meet compliance standards
Following up with Vendors, Service Providers & Partners hardware & software whenever required & resolve issues by minimizing downtimes
Work on the Service request and Incidents
Scope and device relation with load analysis
Hands-on experience on Network protocols like HSRP, VLANS, STP, OSPF, BGP and MPLS.
Hands-on Experience on CISCO and Aruba L3/L2 switches and WAN Routers including Cisco Wireless LAN Controller and Access point.
Hands on experience on managing device through CLI & GUI both
Understanding of Enterprise level of Network Operations
Profiles having networking experience in Data Center industry at any given point in their career will be preferred
Self-driven and motivated to achieve success