Opening For Team Leader-Customer Service in
- Matrimony
- 5 - 10 years
- Pune
- 2 years ago
- Email to a friend
- Report this job
Job Description
Position: Team Leader Customer Service.
Job Location: Pune (Camp)
Requisition:
- Graduate with minimum 5-9 years experience in inbound voice process in BPO domain of which 3-4 years should be in a customer service team handling capacity.
- Language skills Excellent communication skills in English and Marathi
- Excellent interpersonal skills, coordination skills, persuading skill, team management skill
- Good knowledge about the product and working of business and standards
- Ability to handle and coach large teams
- Ability to acquire in depth product knowledge
- Ability to interact and coordinate with cross functional departments
- Data management and analysis
- Basic computer skills- Ms Word, Excel, PowerPoint.
- Self-driven
Key Responsibilities:
- Responsible for meeting revenue targets by coaching and managing multiple teams. Ensure reduced attrition rate and overlook the entire responsibilities of customer service in collaboration with the other functional teams.
- Team leader must make efforts to maximize the revenue generations and ensure that all members adhere to SLAs
- Manage the team and minimise the attrition rates also comes under the purview of the team lead
- Required to work with cross- functional departments and also ensure that timely resolutions are provided to the customers and that the agents meet their targets.
Interested candidates can share their updated resume on Pr**************a@ma******y.com or connect on 9699916***
Job Classification
Industry: BPO / Call CentreFunctional Area: Customer Success, Service & Operations,
Role Category: Voice / Blended
Role: Voice / Blended
Employement Type: Full time
Education
Under Graduation: Any GraduateContact Details:
Company: MatrimonyAddress: No.94,10th floor,TVH beliciaa Towers, 2nd Tower,MR, C Nagar, Mandaveli,Chennai, Chennai, Tamilnadu, India
Location(s): Pune
Keyskills: BPO Inbound Voice Process Team Handling Team Management Customer Service Team Leading Voice Process Call Center SLAS Coordination Skills Interpersonal Skills
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Matrimony.com Limited Matrimony.com Bharat Matrimony is the flagship brand of Matrimony.com Pvt Ltd. 4000+employees, 20+ cities, 180+ branches. Matrimony.com is a signature internet conglomerate, managing multiple brands. It is today, one of the fastest growing and profitable organizations in...
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