Customer Relationship Manager - Mumbai - CBRE
- CBRE Group
- 5 - 10 years
- Mumbai
- 2 years ago
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Job Description
- Supervise day-to-day operations in the customer service department.
- Respond to customer service issues in a timely manner.
- Create effective customer service procedures, policies, and standards.
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
- Implement an effective customer loyalty program.
- Maintain accurate records and document all customer service activities and discussions.
- Assess service statistics and prepare detailed reports on your findings.
- Hire and train new customer service agents.
- Manage the approved budget of the customer service department.
- Stay informed on the latest industry techniques and methods.
- Bachelor s degree in business administration or relevant field.
- A minimum of 5 years of proven experience in a customer service position.
- Proficiency in Microsoft Office and customer service software.
- Outstanding written and verbal communication skills.
Job Classification
Industry: Real EstateFunctional Area: Customer Success, Service & Operations,
Role Category: Service Delivery
Role: Service Delivery
Employement Type: Full time
Education
Under Graduation: B.B.A/ B.M.S in Management, Any GraduatePost Graduation: Any Postgraduate
Contact Details:
Company: CBRE GroupLocation(s): Mumbai
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Keyskills: Business administration Training Supervisor Customer satisfaction Customer relationship Customer service Management Budgeting MS Office Statistics
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