Customer Deliver Partner
- NCR Corporation
- 5 - 6 years
- Multi-City, India
- 3 days ago
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- Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru
Job Description
- Executes Order Change activities in ERP
- Maintain accuracy of the Scheduled Arrival Date on customer orders to ensure proper sourcing and customer delivery
- Restructure orders to generate staging configurations on orders that require staging
- Ensure Promise Dates are maintained to meet Customer s expectations
- Interfaces with the Buyer to address supply and delivery exceptions that may interfere with the on-time or complete delivery of all hardware and software products associated with a customer sales order
- Monitors inventory levels to assure material will be available and aligned properly to meet customer delivery requirements
- Reviews excess inventory for rework and product substitution
- Provide updates to management on potential risk or issues
- Leverage metrics dashboard to highlight problematic areas and ensure any changes or slippages to dates are communicated to affected parties and/or systems in a timely manner
- Provide operations status update to leadership Drive continuous process improvement within operations Assist in implementing new policies and procedures to meet business goals Team Management - Identify team s knowledge gap and create training plan; provide coach and perform one-one reviews and Quarterly ASPIRE Checkpoints
- Establish rhythm to promote team members
Core Competencies
- Must have the ability to listen, to be clear and ensure you re understood. That information flows with the right messaging, at the right time with technical and non-technical partners.
- Lead rather than just manage. That means providing a vision and a roadmap for success and serving and empowering your team to get the projects completed successfully.
- Effective team collaboration and drive team excellence; doing the right thing always and making good sound decisions.
- Effective personal management and organization, someone who doesn t get caught up on the lower importance and sticks to focusing the best part of your time on the critical few.
- Results-oriented; set and meet/exceed objectives. Must always be steps ahead, knows what s next and what success looks like. Sets up realistic schedules and then manages the resources to keep on track.
- Risk management: adaptive/predictive problem-solving and being able weigh the pros and cons of solutions to problems to choose the right way forward.
Basic Qualifications
- Bachelor s or equivalent Fluent in English
- Minimum 5 years of experience in Customer Fulfilment, Order Management, Customer Support, and interaction or relevant Ability to see the Big Picture
- Excellent Communication (written and verbal) and Interpersonal Skills
- Self-starter, customer centric, team player
- Clear thinker Leadership and persuasive skills Global team management Good problem solving and analytical skills
- Proactive organizational skills Emotional intelligence - ability to perform under pressure MS Office, Use of Systems (ERP, SAP)
- General knowledge of Customer Support processes.
Preferred Qualifications
- BA/BSC degree / Any PG Degree.
- Offers of employment are conditional upon passage of screening criteria applicable to the job
Job Classification
Industry: IT Services & ConsultingFunctional Area: IT Services & Consulting
Role Category: Service Delivery
Role: Service Delivery - Other
Employement Type: Full time
Contact Details:
Company: NCR CorporationLocation(s): Multi-City, India
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Keyskills: Order management Analytical skills Interpersonal skills Team management Operational excellence Process improvement Customer support MS Office Risk management Recruitment
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