Process Developer - Helpdesk
- Genpact India
- 1 to 4 Yrs
- Kolkata
- 4 years ago
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Job Description
Inviting applications for the role of Process Developer - Helpdesk
Responsibilities
Provide feedback to Client business units and/or supplier on issues
Provide a single point of contact for order issues which are raised by Client or the supplier
Assist in identifying the specific type of issue and contact the relevant parties at Client Organization and/or the supplier who can provide mentorship on issue resolution
Document the order issue and the resolution reached
Participate in and provide data for supplier audits
Set up new users
Manage access
Resolve login issues
Answer how-to questions
Qualifications
Minimum qualifications and skills
Bachelor in commerce
Experience in Procurement Function
Basic analytical and problem solving Skills
Stakeholder Management
Experience in Procurement function
Preferred Qualification
Coupa / Ariba Preferred
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Technical Support / HelpdeskFunctional Area: Not ApplicableRole/Responsibilies: Process Developer - HelpdeskContact Details:
Company: Genpact IndiaLocation(s): Kolkata
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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