Backend Executive Chat & Email Process (6)
- Portray People
- 43 Positions
- Noida, Gurugram
- 2 months ago
- Email to a friend
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Job Description
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Handle customer queries and requests through chat and email channels in a timely and professional manner.
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Manage backend data updates, order processing, and information verification tasks.
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Coordinate with internal teams (operations, logistics, technical support, etc.) to resolve customer issues.
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Maintain accurate records of customer interactions and transactions.
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Ensure compliance with company policies, data privacy, and process guidelines.
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Meet productivity, quality, and turnaround time targets.
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Provide regular updates and reports to the team lead or manager.
Job Title: Backend Executive Chat & Email Process
Location: Noida Sector 125
Experience: 6 months 1 year
Employment Type: Full-time
Department: Customer Support / Operations
Job Summary:
We are looking for a proactive and detail-oriented Backend Executive to manage chat and email-based support operations. The ideal candidate should have prior experience handling customer queries, resolving issues via written communication, and maintaining a high level of accuracy in backend processes.
Key Responsibilities:
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Technical Support / HelpdeskFunctional Area: Not SpecifiedRole/Responsibilies: Backend Executive Chat & Email Process (6)Contact Details:
Company: Portray PeopleLocation(s): Noida, Gurugram
Keyskills: chat process backend support email support
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