Technical Support Associate
- Radhika Dahlan Hiring
- 0 to 4 Yrs
- Noida, Gurugram
- 4 years ago
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Job Description
Contact / Whatsapp Pr***m@94*******0/8290696***
Exciting career opportunities @ Top Mncs @ Jaipur, Mumbai, Gurugram
Process :- International Voice
- Customer Support- Voice Process
- Inside Sales -Voice Process
- Qualification : 10+2 / 10+3 / Diploma / Graduate / PG / BE
- Location : Jaipur, Mumbai, Gurugram
- Experience : Fresher to 10 Year experience
- Remuneration :- 3 L to 4 L + Incentives upto 35k
- SHIFT :- Rotational US / UK / Australia
Our Customer Service department is actively looking for a passionate and experienced individual to work as a Customer Service Associate.
Your ultimate goal is to offer assistance to the products and services via phone calls and emails. You will be responsible for answering the questions of the client and resolving all their issues.
In addition to this, you will also be responsible for providing all the necessary information about the products and services. You should be documenting the details of the calls for future reference.
As an ideal candidate, you should possess an excellent ability to handle critical situations. Furthermore, you should also be handling client's sensitive and confidential information.
If you think you are fit for this job role and able to carry out these duties diligently, then drop in your job application now.
Responsibilities
Understanding the products and services provided by the company.
Knowing and identifying the client's needs.
Recommending products and services as per the client's requirements.
Maintaining clients relationship.
Assisting clients via calls, emails, messages, etc.
Preparing call scripts and manuals.
Verifying the customer details.
Taking feedback from the clients.
Training and supervising the new employees.
Resolving client's issues in a polite and professional manner.
Attending training programs provided by the organization.
Adhering to the rules and regulations of the company.
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (International)Functional Area: Not ApplicableRole/Responsibilies: Technical Support AssociateContact Details:
Company: Radhika Dahlan HiringLocation(s): Noida, Gurugram
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