Senior Manager - Invoice to Cash
- Genpact India
- 5 to 10 Yrs
- Hyderabad
- 4 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Transformation happens here. Come, be a part of our exciting journey
Are you the one we are looking for
Inviting applications for the role of Senior Manager, Order to Cash
In this role, Were looking for someone with extensive knowledge and understanding of entire order to cash process with special focus on order management, order fulfilment, claims, pricing, and credit management. In this role, you will be expected to work on strict deadlines, in a fairly high-pressure business environment while being a good standout colleague and should have led a team size of ~40 to 50 people.
Responsible for all the activities related to Order to Cash domain including order management and fulfilment, credit management, pricing, claims, and collections
Handle order management and order fulfilment operations with a customer first mindset
Handle Order to Cash related to collections and dispute management, implement & adhere to strategy
Experience of balancing new transitions, phasing from strategic assessment till operations set up with zero surprise delivery
Interaction with end customers via Calls and Emails for collecting pass due amounts
Meeting collections numbers/targets (monthly/ quarterly/ yearly)
Customer and Country/Regional FD Relationship Management through e-mail and conference calls.
Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards
Identify process improvement opportunities and drive implementation (Lean and Six Sigma projects)
Timely and effective communication with internal departments (like sales, Operations, Credit teams) for issue resolution
Qualifications we seek in you
Minimum qualifications
Any Graduate / Preferred B.Com
Good Interpersonal Skills -verbal and written
SAP knowledge
Flexibility to any shift
MS - Office knowledge and Strong E-mail and Customer call handling etiquettes
Preferred qualifications
Exposure to CPG industry is a must / Customer service skills/Customer Passion/Delight
Good customer handling skills
Proficient in English
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Finance / Accounts / TaxFunctional Area: Not ApplicableRole/Responsibilies: Senior Manager - Invoice to CashContact Details:
Company: Genpact IndiaLocation(s): Hyderabad
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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