Domestic and International process (bulk
- Quess Magna
- 0 to 5 Yrs
- Bengaluru
- 5 years ago
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Job Description
Dear Candidate,
Greetings From Ikya
Openings For Technical Support (International)
Company Name: BETSOL
Role: Technical Support Executive
Working days: 5days working 2 days rotational off
Shift: US (Rotational)
Job Location: Banashankari
contact hr ALIA@ 9742022***
Mandatory Skills : - Excellent communication skills in English (both spoken and written) -
Basic to advanced knowledge of computers (software) - Working knowledge of internet and networking -
Typing speed - minimum 35 wpm with 100% accuracy
- Attention to detail is a must along with accuracy in the chats -Ability to follow instructions as directed
- Willingness to work in 24 x 7 work environment
Desired Skills:
- Self-motivated with excellent interpersonal skills
- Innovative and self-starter
- Ability to work with minimum supervision
- Detail and analytical orientation
- Problem solving and conflict resolution skills
- Demonstrated ability to work in a fast paced environment
- Ability to respond to common inquiries or complaints from customers
- Must be well organized and driven to meet deadlines
Job Description :
- TSE will be responsible to provide chat and voice support to our international clients in US, Canada and UK.
TSEs should have the ability to handle multiple chats simultaneously.
- Responsible to provide timely and effective resolutions to our clients on basic to complex technical support queries via chat and calls
- Responsible for responding to customers in an efficient and professional manner
- Handles and resolves technical queries; identifies and escalates accordingly
- Meets expectations regarding productivity as defined by the process or manager
-Escalates necessary cases to the right level within the defined LOB (Line Of Business)
- Ensures compliance with all company and departmental policies, procedures, and Guidelines
- May be required to perform other tasks as requested, assigned, or directed
- Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels
- Flexibility to work extended hours with minimal notice during high volumes
If interested call alia@ 9742022*** or sa**********a@ik*******l.com
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Domestic and International process (bulk
Contact Details:
Company Name: QuessLocation(s): Bengaluru
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Quess Magna
ABOUT MAGNA INFOTECH:-Magna Infotech is a division of Quess Corp Limited, India’s leading business services provider established in 2007. Headquartered in Bengaluru, Quess Corp has a PAN-India presence with 52 offices across 27 cities, as well as operations in Canada, USA, South America, UA...
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