Infrastructure/Applications Support Lead @
- GAVS Technologies
- 7 - 10 years
- Hyderabad
- 4 years ago
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Job Description
Roles and Responsibilities
Greetings from GAVS Technologies!
I am Manimaran from Talent Acquisition Team, reaching out to you regarding an exciting opportunity with our Chennai / Bangalore / Hyderabad team. I just saw your profile on Naukri, and I am very impressed with your skills and experience.
We are currently looking for a Infrastructure/Applications Support Lead to join our amazing team, and I think you would be a great fit. GAVS carries out Digital Transformation through IP led solutions in automation leveraging smart machines for automation analysis and cloud transformation., and I thought you would find that interesting.
If this is something that interests you, please feel free to reach out to me to take this conversation forward. I have also included some of our employee testimonials and stories so that you can learn about what is it like to work for GAVS Technologies.
About GAVS Technologies:
At GAVS, we have adopted the RITE philosophy to help us grow as a Company with a Purpose. We believe the values Respect, Integrity, Trust and Empathy will enable GAVSians to seamlessly integrate into GAVS and find the why at work. We hope these values help you grow in your career as well. You may visit our sites to know more about GAVS and our products https://www.gavstech.com/ and https://zif.ai/
Job Description:
- Responsible for management activities Plan, recruitment, resource planning & utilization, handling various technical team for application support & infrastructure projects.
- Understand and address the needs of the business through technology or process solutions that delivers explicit business value.
- Managing capacity and utilisation of delivery team members to ensure the resources are utilised and balance with delivery capacity.
- Interacting with various geographical stakeholders Business Teams, Onsite vertical teams to ensure the deliverables and other support functions.
- Handling various technical support teams and managing ITIL process across the life cycle.
- Handling Incident, Problem, and Change and release management.
- Planning & implementing the Business Continuity Plan and Disaster Recovery Plan.
- Achieving the KPI's/SLA's.
- Portfolio Management managing the vendor service management.
- Service catalogue vendor management services with escalation matrix.
- Managing vendor contract agreement, vendor SLA and governance meetings.
- Preparing escalation process and matrix for end-to-end process.
- Created transition plans and keep track the progress of the plan.
- Mapping internal resource with Customer SME for knowledge gathering.
- Responsible for end-to-end transition phase with transition plan, KT documents, and Organizational chat & signoff document.
- Presenting transition progress on weekly basis with top management and customer.
- Managed staff required for transition and ensured required skills in employees.
- Coordinated with Project Managers for end-to-end transition progress and issues.
- Presenting Operations handbook, Application sets & escalation matrix.
- Working with Operations Maturity team for Quality Gate process.
- Understanding the business, application functions and plan for application support and maintenance in terms of delivery management.
- Managing the delivery of the application services and application lifecycle.
- Handling the escalation and governance meeting, steering committee.
Below are some links that will give you a better idea.
About Us
https://www.linkedin.com/company/gavs/
https://www.facebook.com/GAVSTechnologiesNA/
https://twitter.com/GavsTech
https://www.youtube.com/channel/UCwZB9sZoD8sd4li2hvg8bcA
Have a great rest of the day, and I hope to hear back from you.
Warm Regards,
Manimaran Ilangovan
Talent Specialist
GAVS Technologies Pvt Ltd.
ma****************n@ga*****h.com
www.gavstech.com
Job Classification
Industry: IT Services & ConsultingFunctional Area: Engineering - Software, Role Category: Software DevelopmentRole: Software DevelopmentEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: Any PostgraduateDoctorate: Doctorate Not RequiredContact Details:
Company: Gavs Technologies Private LimitedLocation(s): Hyderabad
Keyskills: Application Support ITIL Process Service Management Resource Planning Technical Support Business Continuity Planning Disaster Recovery Digital Transformation Vendor Management Release Management
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GAVS Technologies
Gavs Technologies Private Limited GAVS Technologies (GAVS) is a global IT services & solutions provider enabling digital transformation through infrastructure solutions. Our services include automation led infrastructure services, enabled by smart machines, DevOps & predictive analytics....
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