Assistant Manager-Deductions
- Genpact India
- 4 to 9 Yrs
- Noida, Gurugram
- 4 years ago
- Email to a friend
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of AM Issue Resolution Analyst
Issue Resolution Analyst responsible for answering queries received around Contract Load and Chargebacks processing. Work directly with suppliers and internal sales team to ensure timely and accurate responses. Supervise both supplier compliance with contractual obligations and production trends through analytics and root cause analysis. Provide recommendations to management for operational improvements based on analytical findings. Develop system and departmental domain expertise. Uses critical thinking, data analysis, research and contract compliance knowledge to provide outstanding customer service and operational excellence
Responsibilities
Answer supplier queries around Contract Load and Chargebacks
Answer Phone calls
Perform reconciliation and analysis of accounting information for suppliers on customer eligibility and price
Coordinate supplier contracts through the 9.1 contract system based on supplier documentation (including loading customer to GPO base contracts and tiered contracts as supported by supplier documentation).
Request supporting contract documentation from suppliers though correspondence and relay eligibility issues to AM to help resolve
Work with Contract Load and Chargebacks processing teams to resolve queries
Ensure accuracy of the data entered pricing, effective dates etc. around the queries received
Research supplier issues to determine validity and provide appropriate support
Manage supplier communication and with focus on speed to answer
Find opportunities and recommend solutions for process and automation improvements.
Work exception reports daily and utilize reporting to identify possible quality issues.
Proactively work with suppliers to ensure compliance with agreements, specifically the timeliness and completeness of information. Responsible for the customer concern of compliance issues.
Ensure that service level expectations are met or exceeded.
Utilize systems and software to perform sophisticated research assignments.
Qualifications
Minimum qualifications
Any Graduate
Ability to work on multiple ERP, master data and workflow solutions
Excellent English language skills (verbal and written)
Experience in Customer Service
Preferred qualifications
Related business experience in Financial Services, Accounting, Financial, or Wholesale Drug industry.
Experience should involve contract administration, reconciliations, supervising customer compliance, problem solving, research and analysis.
Demonstrated ability to identify gaps in business operations and offer potential solutions. Consistent record in successfully maintaining key accounts, as well as research and analysis capabilities
Exposure to ERPs like JD Edwards and SAP 7.4
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Finance / Accounts / TaxFunctional Area: Not ApplicableRole/Responsibilies: Assistant Manager-DeductionsContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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