Walk-In-Interview-Service Delivery Manager |
- Indusind Bank
- 1 - 5 years
- Bengaluru
- 4 years ago
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Job Description
Job title: Service Delivery Manager
Location: Bangalore
Role Details: IndusInd is seeking a customer centric person who has passion for servicing the clients and ensuring our clients have a delightful experience by delivering high-quality, speedy and personalized service. The focus would be to ensure that our clients make IBL as their primary bank. The role will be based out of branches, where you will be responsible for Servicing of Bank Customers along with cross-selling of bank products and performing day-to-day operational activities at branch. You will also be responsible to acquire new clients
Roles and Responsibilities
- Service- Being one-point contact for all service needs of the client for addressing service requirement of customers (like address change, FD closure, etc) and ensuring all queries & concerns of customers are resolved in a timely manner
- Sales- Acquisition of new clients to the bank, and family accounts of existing clients. Pitching and Cross-Selling of different bank products to customers, like Debit Cards, Credit Cards, Insurance, SIPs
- Operation- Performing requisite operation activities in branches
Overall Job Description
Service
- Providing Seamless, Fast, Easy and Transparent services to clients on the Bank
- On-boarding of new clients through welcome calling
- Ensuring client engagement through activation of clients on Mobile app, net banking and other non-branch channels
- Ensuring requests and queries of clients are resolved within defined TAT
- Reducing complaint instance, and ensuring resolution of issues within defined TAT
- Increasing the client stickiness to the bank by selling FD/ locker/ SIP, etc to the clients
- Managing client servicing at the branch lobby and ensuring maximum client satisfaction
Sales
- Acquisition of new clients to the bank, and family accounts of existing clients
- Engagement with customers to increase cross selling and reduce attrition of customers
- Cross-selling of products - Debit Cards, Credit Cards, Insurance, SIPs, MF, FD, RD
Operations
- Understanding of different process (such as account opening, KYC Process, working on systems at IndusInd Bank)
- Authorization & audit checks for all operation transactions
- Handle following duties at Branch: Trade-Business related, Non-Trade related & General Banking operations related
Desired Candidate Profile
- Graduate/Post Graduate
- Essential requirement: 2-3 years banking industry experience with atleast 1-2 year of service stint in banking / Sales / Services sector
Any specific requirements
- Proficient in English & local language with strong communication skills
- Service attitude & Customer centric approach
- Natural empathy and a positive attitude towards every situation
- Comfortable in leveraging client relationship to achieve sales targets
- Process oriented with in depth knowledge on operations processes
- Presentable with pleasing and attractive personality
- Age below 32
Interested candidates can also mail their CV to Na*********h@in*****d.com
Job Classification
Industry: BankingFunctional Area: Other, Role Category: OtherRole: OtherEmployement Type: Walk-insEducation
Under Graduation: Any GraduatePost Graduation: MCA in Any SpecializationDoctorate: Any DoctorateContact Details:
Company: INDUSIND BANK LIMITEDAddress: TOWER- I,Floor 8,One IndiaBulls Centre,841 Senapat, i Bapat Marg,Elphinstone Road, , MUMBAI, Maharashtra, IndiaLocation(s): Bengaluru
Keyskills: Customer Service Sales Operations
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Indusind Bank
IndusInd Bank Ltd. is a Customer-focused, technology-based, ISO 9001:2000 certified new generation private sector Bank with ambitious growth plan is looking for the following position.
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