Supplier Delivery Manager @ Microsoft

Identify workloads for end-to-end outsource model, ensure requirements to the Statement of Work /or rules of engagement are met
Manage a remote team / Delivery Partner across multiple countries or Time Zones to drive consistency in the support we provide our Premier and BC customers
Partner closely with SDMs and other LOB leads to land operational quality excellence strategies across our delivery partner sites via our PTAs.
Proactively work with BC teams and delivery partners to build execute our call deflection strategies globally across Windows commercial
Responsible for SLAs and overall Customer experience across Windows Commercial Broad Commercial Support

Language Qualification
English Language: fluent in reading, writing and speaking.

Bachelor s Degree in Computer Science, Information Systems, Electrical Engineering or equivalent
5+ years of industry experience with Microsoft Products and Services (preferred)
Minimum 5 + Years People Management experience in managing large teams of 15+ and remote management
Project Management
Strategic Insight
Value Selling
Confidence
Cross-Boundary Collaboration
Interpersonal Awareness
Impact and Influence
Operational and Delivery Excellence

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.