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Customer Service Executive (Banking Sector) @ Careernet

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 Customer Service Executive (Banking Sector)

Job Description

Required Candidates for Customer Support (Inbound Officer)- Banking


NOTE: ONLY IMMEDIATE JOINERS


Location: Goregaon East besie Hub Mall


Salary: 2.50 to 5 LPA


Work hours for men it is 24/7 rotation basis / for the women it is from 6:30 am to 9:30 pm on rotation

Will get 2 days as week offs that to in rotation basis as in could be Monday & Thursday and not Sat and Sun


Qualification: No Graduate before 2016

Age:26 yrs max

Experience: Graduates Minimum 3 years exp/ Post Graduates Minimum 2 years exp.


Responsibilities:

  • Displaying complete onus to customers queries / problems
  • Delivering service with requisite courtesy and accuracy
  • Adhering to product and process requirements, with nil errors
  • Escalating customer issues to the right internal stakeholders
  • Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores
  • Ensure process efficiency and effectiveness by
  • Complying to service and sales guidelines
  • Achieving Call Quality targets
  • Resolving customer queries at the first instance of contact, with minimum call handling time
  • Cross-sell / upsell set products like
  • Loans and mortgages
  • Priority / elite accounts

Contact Details:

To Apply pls share resume at an*********t@ca******t.co.in

Or call @ 8750445*** (morning 10 am till 6pm evening)


,

Employement Category:

Employement Type: Full time
Industry: IT - Software
Role Category: Sales / BD
Functional Area: Not Applicable
Role/Responsibilies: Customer Service Executive (Banking Sector)

Contact Details:

Company: Careernet
Location(s): Mumbai

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₹ 2.0 - 5 Lakh/Yr

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