IT Analyst - Mumbai - Marriott International
- Marriott
- 1 - 3 years
- Mumbai
- 2 years ago
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Job Description
Overview of Position s Responsibilities
Provide assistance to Senior iT Manager, Continent Office.
Provides efficient customer-oriented application and infrastructure services that creates a positive business impact by maximizing the effective use of technology systems at the Mumbai Area Office.
Is responsible to provide support service including the local area network, associated peripherals, cabling, operating/ business application software, Wide Area VPN and Internet connectivity to the above mentioned offices.
Customers, Partners, Vendors Senior iT Manager, Continent Office - Provides assistant support to Senior iT Manager, Continent Office Continent Office Associates - Provides iT support to all Regional/Area Office Associates (whether based in Office or stationed abroad) (excludes other Company Owned and Managed Offices (COMO s)).
Advises Associates on best practices and provides local customized documentation as needed.
Responds to problems and enhancement requests in a timely manner on an appropriate priority basis.
Tracks problems and keeps Associates informed about progress and status of issues Specific Responsibilities Business / Technical Knowledge - Understanding of the offices business needs, methodologies, strategies and upcoming projects.
Understands iT technology standards, platforms and direction.
Maintains a working understanding of technology trends, as well is aware of systems development methods and tools that are available.
Support - Proactively and reactively maintains the health and integrity of all the offices IT infrastructure, including but not limited to:- Email.
Desktop, Laptops, Servers, LAN infrastructure and Operating System Software- Administration and Maintenance for Tier 1 support.
Problem Solving - Ensures problems are correctly reported, routed, tracked and resolved quickly with the business clients being informed of the situation at all times Training - on the spot/ad hoc, writing procedures, and organizing outside vendors to undertake training Checklists - completes all establish checklists as and when required Working hours - 8.00am to 5.00pm (Monday to Friday).
Some shared on-call support outside office hours to support Executives for tier 1 when traveling.
Operations - Monitors computer and network operations performing onsite and offsite backup/recovery functions and maintaining disaster recovery plans.
Technology Standards - Ensures current systems are in compliance with Company system standards.
Communication - Provides applicable written communications to all the offices Associates from time to time.
Ongoing configuration maintenance - Create disk images, performs maintenance that eliminates security risks, assures appropriate local area network system access and enables dissemination of duties.
Policy and Procedures - Has read and understood applicable Company Policies and iT Standard Operating Procedures (SOPs) and other related material.
Adheres to, communicates and enforces iT policies that protecting company hardware, software and other resources at the Offices.
Aptitude - Customer oriented, organized and task management oriented.
Able to juggle multiple tasks at one time.
Able to communicate clearly with business partners.
Backup - Provide shared responsibility for day to day, backup services when on training or vacation of the Regional Office Systems Manager.
Specific Skills Required Task Force Participation - When available, associate may wish to take advantage of opportunities to advance growth through field activities.
Year of Experience Required Work Experience - Information Technology related job experience, hospitality experience is beneficial.
Education - Requires minimum of a two year degree from an accredited college/business/technical school (or the equivalent training/education in respective country).
Additional Skills Desired Language - Multi-lingual required written and verbal.
Job Classification
Industry: Travel & TourismFunctional Area: Engineering - Hardware & Networks,
Role Category: IT Network
Role: IT Network
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Contact Details:
Company: Marriott InternationalLocation(s): Mumbai
Keyskills: Hospitality VPN Network operations Disaster recovery Standard operating procedures LAN Local area network System software Information technology infrastructure services
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