Management Trainee - Support Developer
- Genpact India
- 5 to 10 Yrs
- Noida, Gurugram
- 4 years ago
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Job Description
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With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it.
Transformation happens here. Come, be a part of our exciting journey
Are you the one we are looking for
Inviting applications for the role of Management Trainee - RPA Support Developer
In this role, the Support Developer will take part in RPA production bot maintenance, enhancement, and support activities for Robotics solutions, meet the Incident SLA, and work as per defined Support process & Practices.
Responsibilities
Troubleshooting issues that arise in day to day running of RA processes and providing timely RCA and solutions as required
Designing Rapid Automation process solutions as per standard design principles and conventions.
Creating and maintaining RA Solution documentation.
Supporting existing processes and implementing change requirements as part of a structured change control process.
Creating and documenting test procedures and scenarios for the pre-UAT phases
Working with customers across different time zones (e.g. US time zone)
Supporting the Operational Teams during the UAT and rollout phases.
Supporting Monitoring of Bots in day to day operations and take relevant steps in making bots up and running as per agreed requirements
Working with the version management system during the Robot code lifecycle.
Taking transition from RPA development, Operations, and customer teams.
Managing bot s end-users and empower them for the Initial investigation
Meet the Incident SLAs
Qualifications we seek in you
Minimum qualifications
Experience developing and testing software on a Windows platform including hands-on programming experience in Process Automation Software Automation Anywhere
Understanding of Robotics process automation tools Automation Anywhere
Ability to both understand a business process from a workflow diagram and to conceptualize it as an automated solution
Willingness and ability to blend business analysis with the hands-on configuration of automated processes in the Automation Software Products.
Good communication skills with the ability to present technical details to a non-technical audience.
Ability to talk to the client and get the Business Requirements
Performs code reviews. Communicates and enforces coding standards
Preferred qualifications
Certification in leading RPA Products e.g. UiPath, Automation Anywhere or Blue Prism certifications
VB script and Macro experience
Incident management
Familiarity with service management tools like JIRA and ServiceNow
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: InternshipIndustry: IT - SoftwareRole Category: Technical Support / HelpdeskFunctional Area: Not ApplicableRole/Responsibilies: Management Trainee - Support DeveloperContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
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Genpact India
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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