Telesales Executive ! - Delhi - People Group

Responsibilities

Working with and supporting the Center Manager and marketing team to generate a continuous flow of enquiries and walk-ins and converting them into premium memberships at the Centre.
1. Handling telephonic and walk-in enquiries at the centre
2. Making outbound calls to Shaadi.com members / other enquiry database and offering them matchmaking solutions
3. Following the defined sales process to convert Enquiries into members
4. Recording all the details of the enquiries in the specified format and entering them into system
5. Getting all the statutory ID and qualification proofs from the premium members and storing it safely
6. Making required number of calls for following up with Enquiries which are not converted
7. Updating the details of follow-up in the system
8. Meeting Sales and conversion Targets
9. Appearing for periodic evaluations
10. Maintaining various reports related to Sales and Accounts
11. In case call needs to be escalated, noting details and forwarding it to the seniors
12. Interfacing with walk-in customers, explaining to them features of Shaadi.com/Centre and converting them to Premium Membership
13. Maintaining all documentation that pertains to the above responsibilities
14. Coordinating with the service team to smoothly handover converted members.

Requirements

1. Minimum HSC passed
2. Females preferred
3. Extremely presentable with a pleasing personality
4. Fluent in English & Hindi
5. Minimum 6 months of work experience (preferably from Insurance, or Sales experience from Telecom or Financial
sector)
6. Familiarity with the Internet and the usage of computers
7. High level of empathy
8. At least average writing skills
9. Service orientation and listening skills
10. Handling irate customers
11. Problem solving and objection handling abilities
12. Strong local culture sensitivity
13. Clear diction and clarity in speech

Good to have

1. Bachelors Degree
2. 2 years experience developing customer-facing skills
3. Maturity & sensitivity to deal with all kinds of people, specially elderly people

Company Profile

Shaadi.com, one of Indias best known brands and the world9s largest matrimonial service was founded with a simple objective - to help people find happiness. The company pioneered online matrimonials in 1996 and continues to lead the exciting matrimony category after more than a decade. By redefining the way Indian brides and grooms meet for marriage, Shaadi.com has created a world-renowned service that has touched over 30 million people.