Your browser does not support javascript! Please enable it, otherwise web will not work for you.

Support Engineer @ Globex Digital

Home > Embedded / System Software

 Support Engineer

Job Description

Warm Greetings for the Day.!

We are Hiring Technical support engineer for Hilton Technologies Pvt Ltd in Hyderabad Location.

Here is the Job Description,

Technical Support Engineer
As a Technical Support Engineer, candidate will work in a stimulating environment that is
collaborative, fast paced and technically innovative. This role requires external-facing
client communication, so the candidate will have a professional approach and will be
comfortable working with customers across the globe and time zones. We require a gogetter proactive personality with exceptional communication skills.


Primarily, you will be responsible for:

  • Provide Technical Support to Enterprise customers via web, email, Phone (International calling), online sessions and other channels as required i.e. handling technical customer queries day to day.
  • Perform problem determination to identify and isolate failure point including hardware,application, customer setup and / or documentation.
  • Take quick ownership of customer issues (as L1 support) and strive to achievecustomer satisfaction/resolution quickly.
  • Follow standard procedures for escalation of unresolved issues to the appropriate internal teams after accurate analysis and issue re-creation process.
  • Research, diagnose, troubleshoot and identify solutions to resolve non-standard customer issues.
  • Funnel product improvement requests to the engineering development pipeline Drive the resolution to customer issues.
  • Work with sales to effectively handle pre-sales questions, and as appropriate pass sales leads to the Sales team.
  • Champion customer satisfaction.


Work experience:

  • Requires 0-1 year of IT and/or technology work experience Or Technical Support work experience (L1/L2)
  • Requires excellent communications skills with the ability to communicate effectively at all levels both within and outside the organization.
  • Knowledge of C/C++/Python
  • Prefer prior Embedded Technology Experience providing L1/L2 support.
  • Prefer diverse Operating System experience including Windows, MAC OS X, and Linux OS.

Education & Qualifications:

  • Require a Bachelor's Degree in computer science (or equivalent)
  • Strongly prefer a Masters Degree in computer science (or equivalent)

Interested candidate can forward your Resume on Ch***a@gl**************p.com and also share few Information such as,

  1. Exp
  2. Rel Exp
  3. CTC
  4. Ectc
  5. NP(official notice period)
  6. Can join
  7. current Location
  8. Preferred location

Employement Category:

Employement Type: Full time
Industry: IT - Software
Role Category: Embedded / System Software
Functional Area: Not Applicable
Role/Responsibilies: Support Engineer

Contact Details:

Company: Globex Digital
Location(s): Hyderabad

+ View Contactajax loader


 Job seems aged, it may have been expired!
 Fraud Alert to job seekers!

₹ 1.5 - 2.5 Lakh/Yr

Similar positions

DevOps Engineer Cloud & CI/CD

  • Sharda Consultancy
  • 5 Positions
  • Noida, Gurugram
  • 2 mths ago
₹ to 7 Yr

Software Engineer

  • Sharda Consultancy
  • 5 Positions
  • Noida, Gurugram
  • 2 mths ago
₹ to 6 Yr

Urgent | Hiring Software Engineer Call Center

  • Sharda Consultancy
  • 1 Positions
  • Noida, Gurugram
  • 2 mths ago
₹ 1 to 6 Yr

Machine Learning Engineer

  • taggd
  • 1 Positions
  • Noida, Gurugram
  • 2 mths ago
₹ 2 to 5 Yr

Globex Digital

Globex Digital Solutions Pvt. Ltd Globex Digital Solutions, focuses on providing staffing solutions in Temp Hiring, Permanent Hiring, Executive search, Project based Hiring and Recruitment Process Outsourcing (RPO).