Support Engineer
- Globex Digital
- 0 to 2 Yrs
- Hyderabad
- 4 years ago
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Job Description
Warm Greetings for the Day.!
We are Hiring Technical support engineer for Hilton Technologies Pvt Ltd in Hyderabad Location.
Here is the Job Description,
Technical Support Engineer
As a Technical Support Engineer, candidate will work in a stimulating environment that is
collaborative, fast paced and technically innovative. This role requires external-facing
client communication, so the candidate will have a professional approach and will be
comfortable working with customers across the globe and time zones. We require a gogetter proactive personality with exceptional communication skills.
Primarily, you will be responsible for:
- Provide Technical Support to Enterprise customers via web, email, Phone (International calling), online sessions and other channels as required i.e. handling technical customer queries day to day.
- Perform problem determination to identify and isolate failure point including hardware,application, customer setup and / or documentation.
- Take quick ownership of customer issues (as L1 support) and strive to achievecustomer satisfaction/resolution quickly.
- Follow standard procedures for escalation of unresolved issues to the appropriate internal teams after accurate analysis and issue re-creation process.
- Research, diagnose, troubleshoot and identify solutions to resolve non-standard customer issues.
- Funnel product improvement requests to the engineering development pipeline Drive the resolution to customer issues.
- Work with sales to effectively handle pre-sales questions, and as appropriate pass sales leads to the Sales team.
- Champion customer satisfaction.
Work experience:
- Requires 0-1 year of IT and/or technology work experience Or Technical Support work experience (L1/L2)
- Requires excellent communications skills with the ability to communicate effectively at all levels both within and outside the organization.
- Knowledge of C/C++/Python
- Prefer prior Embedded Technology Experience providing L1/L2 support.
- Prefer diverse Operating System experience including Windows, MAC OS X, and Linux OS.
Education & Qualifications:
- Require a Bachelor's Degree in computer science (or equivalent)
- Strongly prefer a Masters Degree in computer science (or equivalent)
Interested candidate can forward your Resume on Ch***a@gl**************p.com and also share few Information such as,
- Exp
- Rel Exp
- CTC
- Ectc
- NP(official notice period)
- Can join
- current Location
- Preferred location
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Embedded / System SoftwareFunctional Area: Not ApplicableRole/Responsibilies: Support EngineerContact Details:
Company: Globex DigitalLocation(s): Hyderabad
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Globex Digital
Globex Digital Solutions Pvt. Ltd Globex Digital Solutions, focuses on providing staffing solutions in Temp Hiring, Permanent Hiring, Executive search, Project based Hiring and Recruitment Process Outsourcing (RPO).
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