Assistant Manager - S2P (Coupa Admin)
- Genpact India
- 5 to 11 Yrs
- Hyderabad
- 4 years ago
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Job Description
Coupa Admin, Source to Pay
Are you the one we are looking for
You re responsible to work across a variety of categories so will need to demonstrate a broad range of category knowledge and be able to work dynamically and flexibly with a broad range of SMEs.
Responsibilities
Responsible for deep business process knowledge in order to identify and propose process efficiencies within the systems in line with Coupa releases.
Designs and configure Coupa to account for new process requests/requirements that may arise; implement efficient, effective and user-friendly processes within Coupa.
Resolves escalated issues related to configured processes in Coupa.
Reviews major release notes for Coupa and provide delta assessment and impacts.
Produces, maintains and conducts test plans for user acceptance testing for new functionality and defect resolution; regression testing and testing of fixes to defects in releases.
Partners with IT/Digital teams responsible for development and support of Coupa integrations with interfacing systems.
Creates training materials and conduct Coupa user training and orientation.
Develops and facilitate supplier education and training as necessary; enabling suppliers in the P2P application.
Performs day-to-day tasks, e.g. reporting/notification of receiving holds and delinquent invoices, acting as Ultimate Approver for approval chains where needed, set up system notifications/banners.
Maintains internally handled catalogs by coordinating with the supplier, purchasing teams, internal IT, legal and business users (as needed).
Keeps all item offerings complete and updated with prices and terms & conditions as negotiated by sourcing team.
Promotes user adoption by improving catalog usability and Supports the electronic enablement of suppliers through CSP and CXML.
Tracks and reports on identified key performance indicators and builds summary reports.
Responsible for first contact resolution (FCR) for user raised questions and issues, maintaining always a sense of urgency, providing excellent user experience and efficiency.
Qualifications
Minimum qualifications
Any graduate degree or equivalent with a strong academic record.
Good communication and analytical skills.
Preferred qualifications
Previous experience in Procurement & Sourcing.
Effective probing skills and analyzing / understanding skills.
Problem solving skills with customer centric approach, demonstrated proficiency with written English and with neutral English accent.
Must be able to work on a flexible schedule.
Strong attention to detail.
Basic Excel & PPT skills.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Marketing / CommunicationFunctional Area: Not ApplicableRole/Responsibilies: Assistant Manager - S2P (Coupa Admin)Contact Details:
Company: Genpact IndiaLocation(s): Hyderabad
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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