Application Support Analyst - Delhi - Unesco
- Unesco Mgiep
- 5 - 10 years
- Delhi, NCR
- 4 years ago
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Job Description
Type of contract: Position/ Grade
Service Contract G-5 Range-3
Duration of contract: 1 year (renewable)
Deadline: 31st December 2021 (Midnight India time)
Background
The UNESCO Mahatma Gandhi Institute of Education for Peace and Sustainable Development (MGIEP) is UNESCOs first education-related category 1 institute in the Asia and the Pacific region towards the development and promotion of new approaches to education for a more peaceful and sustainable world. The Institute aims to become a globally regarded centre of excellence for research and implementation of socio-emotional learning (SEL) through innovative digital pedagogies empowered by Artificial Intelligence.
Under the overall authority of the Director of the Institute and direct supervision of the Chief Information Technology Officer, the incumbent will contribute to the Digital Technology functions to achieve the Institutes goals.
Duties and Responsibilities
Working within the framework of the Institute's programs and budget, the incumbent will be supervised by the Chief Information Technology Officer (CITO) and be primarily responsible for the continued support, maintenance, and enhancement of the MGIEP flagship indigenously developed learning management software system: FramerSpace.
The incumbent will carry out the following tasks and responsibilities:
- Provide technical support to FramerSpace users who are experiencing technical issues in FramerSpace.
- Assist users in troubleshooting problems, diagnose issues with software installation and application, identify sources of the problem, and offer solutions.
- Assist with Software Design and Development
- The candidate will be involved in the creation of new software modules and work closely with software developers to identify and resolve potential issues in the development stage.
- Analyze all aspects of the software and make suggestions throughout the development phase to help avoid issues in the final product.
- Create technical documents and Manuals, including documentation of the issues and their solutions to help future efforts in the design and implementation of software products.
- Generate technical reports focusing on user complaints and resolutions.
Education:
- Secondary Education, preferably with advanced industry specialized certification in software systems lifecycle development, software programming.
- AWS Cloud Certification is desirable.
Work Experience
- More than 5 year of experience in the fields of large-scale software quality assurance or large-scale software development, ICT system analysis.
- Experience with learning management systems and content management systems
- Experience with reporting to senior management
- Experience with working on specific software development and troubleshooting, bug management
Position Related Skills and competencies
- The candidate must demonstrate strong analytical, troubleshooting, and problem-solving skills.
- Strong communication and organizational skills.
- Ability to work in teams, as well as independently.
Languages:
- Excellent knowledge (written and spoken) of English
- Working knowledge of another UNESCO language would be an asset
UN Competencies
A successful candidate will be required to demonstrate the following competencies:
- Accountability
- Communication
- Teamwork
- Innovation
- Results focus
- Planning and organizing
- Knowledge sharing and continuous improvement
DURATION OF CONTRACT
- There will be a probation period of 3 months. The contract shall be for one year with an option for renewal subject to funds availability and satisfactory performance.
HOW TO APPLY
Interested candidates must submit the following documents/information to demonstrate their qualifications: - Motivation/Cover Letter: Explaining suitability for the position. -Detailed CV:
-UNESCO CV: https://bit.ly/3iJ76XT
- Please submit the aforementioned documents at mg**************t@un***o.org, latest by 31st December (Midnight India Time) mentioning the subject line for application via mail as Application Support Analyst
Job Classification
Industry: NGO / Social Services / Industry AssociationsFunctional Area: IT & Information Security, Role Category: IT Infrastructure ServicesRole: IT Infrastructure ServicesEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: Any PostgraduateContact Details:
Company: Unesco MgiepAddress: .Location(s): Delhi, NCR
Keyskills: Software Development Software Quality Assurance Continuous Improvement Technical Support System Analysis Software Installation Application Support Troubleshooting Management Systems Software Design
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