DG _ Assistant Manager - O2C
- Genpact India
- 5 to 10 Yrs
- Hyderabad
- 4 years ago
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Job Description
AM OTC Collections
In this role, as Collections Manager, you will manage the Collections team and ensure that the team follows up on past due accounts to guarantee payments.
Responsibilities:The collection supervisors will manage the whole collection process performed by the collections team
Creates new strategies to improve the collection process
Coordinates meetings with other teams within the Accounts Receivables department, such as credit and cash application staff to improve the collection process
Ensures the staff is meeting production goals, complying with company standards, and perform the essential functions of their position as collectors daily
Creates reports showing the progress of the team s efforts to collect debts and present them to the internal customer during weekly meetings
Supervises and coordinates activities of collectors that involve account changes and payment plans to guarantee the payment of past-due balances from customers
Organize collection workload according to each collector s experience, as part of the collection strategy
Approve form letters to be used in collection attempts, especially for those customers
Refer debt accounts to our internal customer for credit hold or extrajudicial collection
Assist subordinates with collection activities in difficult cases
QualificationsMinimum Qualifications:
- Degree / College diploma
- Relevant experience in collections operations
- Experience in Credit, Billing, and Cash Application processes, a plus
- Relevant experience in a supervisory/people management role
- Intermediate-Advanced knowledge of Microsoft Office, especially Excel, Word, and PowerPoint
- Good analytical/business reporting experience
- Effective negotiation skills
- Must be able to communicate firmly and clearly with internal and external customers
- Excellent communication skills Verbal & Written
- Eye for detail and quick response time
- Ability to drive compliance & process adherence
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Finance / Accounts / TaxFunctional Area: Not ApplicableRole/Responsibilies: DG _ Assistant Manager - O2CContact Details:
Company: Genpact IndiaLocation(s): Hyderabad
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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