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Immediate requirement for Team Leader premium @ Conneqt

Home > Customer Service (International)

 Immediate requirement for Team Leader premium

Job Description

  • Must have minimum 2 years of experience as a Team Leader in BPO customer support.
  • Oversees day to day operations and ensure that team members follow define procedures and comply with quality requirements
  • Team Handling, Team Management, Daily Reports, Attrition Control, Escalation Management and Other KPIs and KRAs of the Team.
  • Ensure daily meet of service level & Shrinkage.
  • Conduct Huddles pre and post Shift
  • Should have hands on experience in team management & KPIs like AHT, Shrinkage, Attrition, Occupancy, NPS/Csat & Dsat Calculations
  • Should be comfortable working from home only during pandemic.
  • Experience in international in BPO will be a good to the current hiring process.
  • Should be Excellent communication skills in English and Hindi.
  • Should be graduated in any Stream.
  • Any 6 days of work.

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Immediate requirement for Team Leader premium

Contact Details:

Company: Conneqt Business
Location(s): Bengaluru

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₹ 4.0 - 5 Lakh/Yr

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Conneqt

CONNEQT BUSINESS SOLUTIONS LIMITED Tata Business Support Services (TBSS) was set up in 2004 to address the huge internal customer service needs of the Tata Group companies. It endeavours to be a long term partner in addressing all aspects of the outsourcing requirement of its clients. We cater...