*Handle customer complaints ,provide appropriate solutions and alternatives within the time limits
*Follow up to ensure resolutions
*Build sustainable relationships and trust with customer accounts through open and interactive communication
*Keep records of customer interactions ,process customer accounts and file documents
*Go the extra mile to engage customers
*Ability to switch between Social Media and and regular CS work
Accenture is a global management consulting and professional services firm that provides strategy, consulting, digital, technology and operations services. A Fortune Global 500 company, it has been incorporated in Dublin, Ireland, since 1 September 2009.