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Inviting application for the role of Senior Manager, Invoice to Cash
Key Responsibilities
Establish deep relationship with key client stakeholders and understand and address customer pain points and vision
Understand different processes of the customer across markets and geographies identify opportunities to drive synergies and cost out from consolidation, standardization, continuous improvement, transformation, and bench marking across all centers
Own the standard process design and control environment, push back on unwarranted deviations from the standard
Drive a culture of continuous risk assessment, mitigation, and appropriate customer communication
Review the E2E Metrics and identify risks, opportunities
Partner with customer and transformation leader in defining and driving the OTC transformation agenda
Bring in the latest best practices from different accounts
Mentor operations team in implementing process improvements
Provide direction and coaching to the operations team to align to customer goals and deliver on commitments consistently
Proactively share success stories with the client organization and G
Manage preparation of all related month end reports as part of the month-end close process.
Collaborate with other departments on accounting and finance related projects.
Prior OTC Operations experience in the BPO Industry with driving transformation / projects experience
Proven ability to identify opportunities and drive standardization, Continuous improvement, and productivity
Excellent Communication, Presentation, and Influencing Skills
Creative thinking/innovative mind-set/solution orientation
Ability to foresee risks, be proactive and predictive while developing risk mitigation plans
Ability to build impactful customer relationship and drive collaborative behavior and work across levels within G and Customer Org
Aware of the latest trends and technology developments in the OTC domain
Qualifications
Minimum qualifications
Graduate/Post Graduate in Commerce or MBA and Prior exposure in the F&A domain
Relevant years of supervisory/ management level experience in Credit & Collections
Must be able to perform accounting and financial calculations, including determining interest rates, payment Term & conditions, etc.
Preferred qualifications
Strong financial analytical skills and problem-solving skills
Ability to read and interpret credit reports, financial statements and other financial or accounting related information
Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...