BPO HC & Insurance Operations Team Lead
- NTT Global Delivery
- 5 to 10 Yrs
- Coimbatore
- 4 years ago
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Job Description
Provides front-line supervision to an operational team of 25 or more employees
Supervised team typically responsible for manging US healthcare Payer claims adjudication process
May assign work to direct reports.
Makes hiring, firing, promotion, and disciplinary recommendations.
Leads a team ensuring the highest quality of service is provided to clients.
Monitors performance of the team and reports results and issues to higher-level leadership.
Assists team with escalated client or account issues.
Has input into hiring, staffing and maintaining a diverse and effective workforce.
May interact with clients and internal departments to resolve issues.
Works with the team to complete assignments using established guidelines, policies and procedures.
Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications.
Ensures appropriate record keeping, reports, and related administrative functions are accurate and up-to-date.
Upon request, compiles and analyses data to identify trends for root cause analysis.
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion . Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EE*******r@nt****a.com for assistance.
Job Segment: Consulting, Manager, Technology, Management
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Sales / BDFunctional Area: Not ApplicableRole/Responsibilies: BPO HC & Insurance Operations Team LeadContact Details:
Company: NTT Global DeliveryLocation(s): Coimbatore
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