Bachelors degree in Commerce / Science/ Computer Science / Information Systems or related field More than 3 years of experience in customer service focusing on software products and services Basic experience in writing Linux / Unix command line shell scripts, view system logs, event logs and understand SQL trace files Excellent written and verbal communication skills for effectively communicating with APAC based clients Strong analytical skills and ability to perform multiple tasks / day-to-day activities Ability to accept constructive feedback and criticism from APAC based clients Tech-savvy, organized, knows how to prioritize for problem solving Strong time management and organizational skills
Responsibilities:
Respond to customer inquiries and assist in troubleshooting and resolving technical issue
Attend meetings to analyze, troubleshoot and diagnose systems problems of the customers
Document issues, errors and questions encountered in the system by the customers or users
Create training materials and instructional guides on how to use and navigate the system
Conduct training sessions to the clients for demonstrating the use of the software products
Employement Category:
Employement Type: Full time Industry: IT - Software Role Category: Customer Service (International) Functional Area: Not Applicable Role/Responsibilies: Customer Support Executive